The SONG Practice

Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change.

Practice: SONG I Areas of Work: Advance Customer Engagement, Marketing Transformation and Commerce and Sales | Level: Analyst, Consultant, Manager, Senior Manager | Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: Non Exec: 2-6 Years (Analyst and Consultant) Exec: 8+ Years (Manager and Senior Manager)

Explore an Exciting Career at Accenture

Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build, and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest?

Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting’s Customer, Sales & Service practice.

The SONG functional team is aligned to the S&C Global Networks division of Accenture and works with clients across its marketing, sales and services department. As part of the team, you will provide transformation services across key offerings like Marketing Transformation, Commerce & Sales and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing and sales strategies and thereby optimizing their cost to serve, thus improving revenue per customer.

You will work closely with our clients as Consulting Professionals who design, build and implement strategies that can help enhance business performance. As part of the team, you will drive the following:

• Provide design, functional and implementation support for CPQ Tools – Salesforce, Conga, SAP Callidus or any other tool

• Assess end-to-end CPQ processes to identify gaps, benchmark with best-in-class practices and help the client define target state processes standardized across geographies/business units

• Define user personas and user journeys

• Work as an integral part of the client’s sales organization, towards driving efficient and effective structure pricing and discounting approach.

• Work to facilitate involvement of key stakeholders and buy-in for change readiness

Bring your best skills forward to excel at the role:

• Experience working on a large-scale Business / Operational Transformation project

• Strong program management/ people management skills

• Experience working with “C” level executives

• Global exposure

• Proven ability to work creatively and analytically in a problem-solving environment

• Experience in global implementation, rollout and UAT support

• Deep expertise in Pricing Analytics, advanced analytics, visualization tools

• Structured approach to Problem solving

• Excellent leadership, communication (written and oral) and interpersonal skills

• Comfortable working at the highest levels of client organizations and interacting closely with the “C” level executives in a range of environments

• Desire to work in an information systems environment

Your experience counts!

• MBA

• A minimum of 1- 5 years of progressive industry and/or consulting experience in the Products, Communications, Life Sciences, High Tech, Resources or Financial Services industry

• Functional experience in CPQ processes for B2B industries

• Hands-on experience configuring CPQ

• Deep functional and implementation experience CPQ Tools - Salesforce, Conga, SAP Callidus

• Certification in Salesforce, Conga or SAP with focus on CPQ and Pricing. Salesforce CPQ Specialist is a plus.

• Experience of delivering global B2B CPQ transformation projects

• Expertise in MS Excel, Macro, PowerPoint and exposure to Visualization Tools such as Power BI and Tableau

What’s in it for you?

• An opportunity to work on transformative projects with key G2000 clients

• Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.

• Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.

• Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities

• Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

About Accenture:

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com

About Accenture Strategy & Consulting:

Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our S&C Global Networks – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our S&C Global Networks teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.