IT Service Management Representative
Accenture
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Python (Programming Language)
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an IT Service Management Representative, you will manage the delivery for IT production systems and services. Your role will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risk to services. You will provide operational support, ensuring that production systems and devices are online and available. This position offers an opportunity to contribute to the smooth functioning of IT operations and ensure the availability of critical services. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Ensure client satisfaction by delivering high-quality IT production systems and services. - Manage the infrastructure service management lifecycle. - Support the availability and reliability of production systems and devices. - Monitor and respond to incidents, ensuring timely resolution. - Collaborate with cross-functional teams to identify and implement improvements in service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Python (Programming Language). - Good To Have Skills: Experience with cloud technologies. - Strong understanding of IT service management principles and best practices. - Experience in incident management and problem resolution. - Knowledge of ITIL framework and its application in service management. - Familiarity with monitoring tools and techniques for proactive system management. Additional Information: - The candidate should have a minimum of 2 years of experience in Python (Programming Language). - This position is based at our Ahmedabad office. - A 15 years full-time education is required.15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.