Systems Engineering Practitioner
Accenture
Software Engineering
Bengaluru, Karnataka, India
Posted on Nov 4, 2024
Project Role : Systems Engineering Practitioner
Project Role Description : Design & develop engineering systems associated with physical products including feature functionality, engineering architecture, system integrations, simulations, and test methods. Manage feature plan implementation conduct design failure mode effect analysis (DFMEA)
Must have skills : Unified Communication and Collaboration Implementation
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : Graduation
Summary: As a Systems Engineering Practitioner, you will be responsible for designing and developing engineering systems associated with physical products, including feature functionality, engineering architecture, system integrations, simulations, and test methods. Your typical day will involve managing feature plan implementation, conducting design failure mode effect analysis (DFMEA), and collaborating with cross-functional teams to ensure successful project delivery. Roles & Responsibilities: - Lead the design and development of Unified Communication and Collaboration (UCC) solutions, including architecture, integration, and testing. - Collaborate with cross-functional teams to ensure successful project delivery, including project managers, software developers, and network engineers. - Conduct design failure mode effect analysis (DFMEA) to identify and mitigate potential risks and issues. - Manage feature plan implementation, ensuring timely delivery and adherence to project timelines and budgets. - Stay updated with the latest advancements in UCC technologies, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: 2+ years of experience in Unified Communication and Collaboration implementation. - Good To Have Skills: Experience with Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Cisco Unified Contact Center Express (UCCX), and Cisco Webex Teams. - Strong understanding of UCC architecture, protocols, and standards, including SIP, H.323, and RTP. - Experience with network infrastructure, including routers, switches, firewalls, and load balancers. - Solid grasp of project management methodologies, including Agile and Waterfall. - Excellent communication and collaboration skills, with the ability to work effectively in a team environment. Additional Information: - The candidate should have a minimum of 2 years of experience in Unified Communication and Collaboration implementation. - The ideal candidate will possess a strong educational background in engineering, computer science, or a related field, along with a proven track record of delivering impactful UCC solutions. - This position is based at our Bengaluru office. Summary: As a Network Operations Representative, you will be responsible for configuring, integrating, and managing the life cycle of telecommunication network elements and associated configurations across Fulfillment and Assurance. Your typical day will involve managing back-office system data records, supporting customer activations and configuration adjustments, and ensuring seamless Unified Communication and Collaboration Implementation. Roles & Responsibilities: • Maintenance administration of Voice PBX systems services Responsible for handling day-to-day Voice operations, requirements issues • Managing & maintaining Cisco Unified communication and collaboration, contact center network, WebEx, Telepresence Infrastructure for various clients. • Managing & maintaining MGCP, H.323 gateways, CUBE / CUSP, SIP trunks and troubleshooting issues. • Provide L1 / L2 support for operational activities. • Vendor management for resolving major production issues. • Handling day to day Incidents and Service requests. • Sending daily and weekly status reports to Client and Project Manager. • Understand requirements from client and fulfill as per standards. • Prepare Standard operating procedure documents. • Planning, coordinating, tracking and executing Migrations. • Identify process improvement areas and define new processes. • Identify automation areas and implement the automations to optimize the team efforts. • Coordinating with vendors on process improvement areas and ensure to have those in place. • Contributing and driving project / capability initiatives. Technical Experience : • Knowledge on Cisco UC&C, WebEx Meetings, WebEx Teams, Cisco Meeting Server, TMS, VCS/Expressways, Voice gateways, CUBE/CUSP, Video Endpoints, Media Control Unit, Cisco Emergency Responder. • Good Technical knowledge and hands-on on Cisco UC&C environment. • Management and troubleshooting of complex environment. • Hands-on experience on MACD (Move, add, change, delete) • Basic understanding on WebEx control hub, Site admin, Video infrastructure components. • Implement the changes as applicable, test the changes and handover to customer. • Good understanding on ITIL processes. Good To have: • Exposure on UCCX. • Automation using RPS / DevOPS Professional Attribute • Minimum 2 years of hands-on experience on one or more products mentioned above. • Experience in managing complex UC&C environments. • Good understanding of procedures, application and concepts within own subject area (and understanding them in the context of the business) • Self-driven, target oriented. • Good Communication skills. • Previous experience working with cross geography teams. • Ready to work in shift Key Responsibilities • Maintenance administration of Cisco Voice PBX systems services Responsible for handling day-to-day Voice operations, requirements issues • Managing & maintaining Cisco Unified communication and collaboration, WebEx, Telepresence Infrastructure for various clients. • Understanding of CUBE / CUSP, SIP trunks, Expressways and troubleshooting issues. • Provide L2 / L3 support for operational activities. • Handling day to day Incidents and Service requests. • Coordinating with vendors on process improvement areas and ensure to have those in place. • Contributing and driving project / capability initiatives. Technical Experience: • Product/Solution knowledge – Cisco UC&C, WebEx Meetings, WebEx Teams, Cisco Meeting Server, CUC/Unity, Expressways, Voice gateways, CUBE/CUSP, Video Endpoints, Media Control Unit, E911 (Intrado). • Technical knowledge and hands-on on Cisco UC&C environment. • Implementation and ongoing management of the Cisco UC&C products. • Understanding of ITIL processes. Good To have: • Exposure on UCCX. • Understanding of Routing and Switching, Firewalls etc. Professional Attribute • Hands-on experience on one or more products mentioned above. • Experience in managing UC&C environments. • Good understanding of procedures, application and concepts within own subject area (and understanding them in the context of the business) • Self-driven, target oriented. • Excellent communication skills. • Previous experience working with cross geography teams. • Ready to work in shift Education • Bachelor’s degree in engineering preferred. Certifications • CCNA / CCNP / CCNP VoiceGraduation
Project Role Description : Design & develop engineering systems associated with physical products including feature functionality, engineering architecture, system integrations, simulations, and test methods. Manage feature plan implementation conduct design failure mode effect analysis (DFMEA)
Must have skills : Unified Communication and Collaboration Implementation
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : Graduation
Summary: As a Systems Engineering Practitioner, you will be responsible for designing and developing engineering systems associated with physical products, including feature functionality, engineering architecture, system integrations, simulations, and test methods. Your typical day will involve managing feature plan implementation, conducting design failure mode effect analysis (DFMEA), and collaborating with cross-functional teams to ensure successful project delivery. Roles & Responsibilities: - Lead the design and development of Unified Communication and Collaboration (UCC) solutions, including architecture, integration, and testing. - Collaborate with cross-functional teams to ensure successful project delivery, including project managers, software developers, and network engineers. - Conduct design failure mode effect analysis (DFMEA) to identify and mitigate potential risks and issues. - Manage feature plan implementation, ensuring timely delivery and adherence to project timelines and budgets. - Stay updated with the latest advancements in UCC technologies, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: 2+ years of experience in Unified Communication and Collaboration implementation. - Good To Have Skills: Experience with Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Cisco Unified Contact Center Express (UCCX), and Cisco Webex Teams. - Strong understanding of UCC architecture, protocols, and standards, including SIP, H.323, and RTP. - Experience with network infrastructure, including routers, switches, firewalls, and load balancers. - Solid grasp of project management methodologies, including Agile and Waterfall. - Excellent communication and collaboration skills, with the ability to work effectively in a team environment. Additional Information: - The candidate should have a minimum of 2 years of experience in Unified Communication and Collaboration implementation. - The ideal candidate will possess a strong educational background in engineering, computer science, or a related field, along with a proven track record of delivering impactful UCC solutions. - This position is based at our Bengaluru office. Summary: As a Network Operations Representative, you will be responsible for configuring, integrating, and managing the life cycle of telecommunication network elements and associated configurations across Fulfillment and Assurance. Your typical day will involve managing back-office system data records, supporting customer activations and configuration adjustments, and ensuring seamless Unified Communication and Collaboration Implementation. Roles & Responsibilities: • Maintenance administration of Voice PBX systems services Responsible for handling day-to-day Voice operations, requirements issues • Managing & maintaining Cisco Unified communication and collaboration, contact center network, WebEx, Telepresence Infrastructure for various clients. • Managing & maintaining MGCP, H.323 gateways, CUBE / CUSP, SIP trunks and troubleshooting issues. • Provide L1 / L2 support for operational activities. • Vendor management for resolving major production issues. • Handling day to day Incidents and Service requests. • Sending daily and weekly status reports to Client and Project Manager. • Understand requirements from client and fulfill as per standards. • Prepare Standard operating procedure documents. • Planning, coordinating, tracking and executing Migrations. • Identify process improvement areas and define new processes. • Identify automation areas and implement the automations to optimize the team efforts. • Coordinating with vendors on process improvement areas and ensure to have those in place. • Contributing and driving project / capability initiatives. Technical Experience : • Knowledge on Cisco UC&C, WebEx Meetings, WebEx Teams, Cisco Meeting Server, TMS, VCS/Expressways, Voice gateways, CUBE/CUSP, Video Endpoints, Media Control Unit, Cisco Emergency Responder. • Good Technical knowledge and hands-on on Cisco UC&C environment. • Management and troubleshooting of complex environment. • Hands-on experience on MACD (Move, add, change, delete) • Basic understanding on WebEx control hub, Site admin, Video infrastructure components. • Implement the changes as applicable, test the changes and handover to customer. • Good understanding on ITIL processes. Good To have: • Exposure on UCCX. • Automation using RPS / DevOPS Professional Attribute • Minimum 2 years of hands-on experience on one or more products mentioned above. • Experience in managing complex UC&C environments. • Good understanding of procedures, application and concepts within own subject area (and understanding them in the context of the business) • Self-driven, target oriented. • Good Communication skills. • Previous experience working with cross geography teams. • Ready to work in shift Key Responsibilities • Maintenance administration of Cisco Voice PBX systems services Responsible for handling day-to-day Voice operations, requirements issues • Managing & maintaining Cisco Unified communication and collaboration, WebEx, Telepresence Infrastructure for various clients. • Understanding of CUBE / CUSP, SIP trunks, Expressways and troubleshooting issues. • Provide L2 / L3 support for operational activities. • Handling day to day Incidents and Service requests. • Coordinating with vendors on process improvement areas and ensure to have those in place. • Contributing and driving project / capability initiatives. Technical Experience: • Product/Solution knowledge – Cisco UC&C, WebEx Meetings, WebEx Teams, Cisco Meeting Server, CUC/Unity, Expressways, Voice gateways, CUBE/CUSP, Video Endpoints, Media Control Unit, E911 (Intrado). • Technical knowledge and hands-on on Cisco UC&C environment. • Implementation and ongoing management of the Cisco UC&C products. • Understanding of ITIL processes. Good To have: • Exposure on UCCX. • Understanding of Routing and Switching, Firewalls etc. Professional Attribute • Hands-on experience on one or more products mentioned above. • Experience in managing UC&C environments. • Good understanding of procedures, application and concepts within own subject area (and understanding them in the context of the business) • Self-driven, target oriented. • Excellent communication skills. • Previous experience working with cross geography teams. • Ready to work in shift Education • Bachelor’s degree in engineering preferred. Certifications • CCNA / CCNP / CCNP VoiceGraduation
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