Partner Support Analyst (with German) 12 month contract

London

CL11

We are looking for a Partner Support Analyst to focus on implementing effective support solutions for media publishers, public figures, and creators to connect with their communities. This role will sit within the Partner Support Strategy team, which oversees the optimization of support processes, tooling, and enablement for strategic partners.

This will be an operationally intensive role working with various internal processes and systems to drive efficiency across the organization. Being an organized, detail-oriented mindset self-starter, you will serve as a key point of contact between key internal and external stakeholders.

Responsibilities

• Assist partners and partner managers with troubleshooting. Triage operational requests to the appropriate teams.
• Develop a deep understanding of the business and connect the dots between teams to identify areas for efficiency and collaboration.
• Partner with cross-functional team members to drive operational improvements with a good understanding of internal policies and risks. .
• Serve as the primary POC for the partner onboarding and offboarding process including data collection, evaluation, and input.
• Utilize various internal tools to help onboard and provide ongoing partner support. Own resolving partner issues by using all available tools and resources.
• Provide an amazing support experience to our creators or partners across the platform.
• Maintain internal databases to ensure timely and accurate data entry.
• Provide educational training to partner managers on partner support and escalation processes.
• Contribute with insights based on day to day work and by executing tasks to support initiatives.

Minimum Qualifications

• Bachelor degree.
• Social media user with products knowledge (as a user and/or creator / publisher)
• Good command of German

Preferred Qualifications

• Experience in relevant industries such as Entertainment, Sports, Media, or Gaming Video.
• Experience working in partner or customer support operations at a technology company.

We are constantly iterating, solving problems, and working together to connect people all over the world. That’s why it’s important that our workforce reflects the diversity of the people we serve. Hiring people with different backgrounds and points of view helps us make better decisions, build better products, and create better experiences for everyone.

We give people the power to build community and bring the world closer together. Our products empower more than 3 billion people around the world to share ideas, offer support, and make a difference.

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

Closing Date for Applications: 15th November 2024

Accenture reserves the right to close the role prior to this date should a suitable applicant be found

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.