Operational Readiness Consultant
Accenture
Operational Readiness Consultant
Job Description
Job Summary
The Operational Readiness Consultant will lead the delivery of ITSM advisory, transformation, and transition-to-run projects across various client engagements. This role is crucial for delivering operational excellence and supporting sales efforts, working directly with clients to optimize their IT Service Management processes and tools, including cloud-based solutions, automation, AIOps, and service management platforms like ServiceNow. The ITSM Manager will also contribute to business development efforts by providing guidance in solution architecture, IT operations, and transformation initiatives.
Key Responsibilities
- Service Delivery: Lead ITSM engagements: Manage projects focused on ITSM process improvement, advisory, and transformation services for clients across industries, ensuring high-quality delivery aligned with ITIL best practices.
- Cloud and IT Operations Management: Implement and optimize cloud-based ITSM tools, leveraging automation and AIOps (Artificial Intelligence for IT Operations) for enhanced operational efficiency.
- Tooling: Lead a team of developers to ensure expected outcomes are delivered on time and budget.
- IT Operations: Collaborate with client IT teams to ensure effective IT operations, focusing on automation, proactive monitoring, and incident/problem management.
- Service Transition: Manage service transition projects, ensuring smooth handover from transformation phases to operational readiness.
- Customer Relationship Management: Build strong client relationships, ensuring effective communication and client satisfaction throughout engagements.
- Sales Support: Pre-Sales and Solution Design: Support business development and sales teams by providing expertise in ITSM solutions during pre-sales activities. This includes crafting solution proposals, responding to RFPs, and delivering client presentations.
- Advisory Services: Deliver advice to clients on improving their IT Service Management maturity, aligning their IT operations with business objectives.
- Market Trends and Offerings: Stay updated with market trends, new tools, and best practices, advising clients on digital transformation and operational strategies.
- Team Leadership and Development: Lead and mentor junior ITSM consultants, helping them grow their skills in ITSM, ServiceNow, cloud tools, and automation.
- Knowledge Sharing: Create and deliver knowledge management assets such as case studies, white papers, and process documentation to support client engagements and business growth.
Qualifications
Qualifications
- Education: Bachelor’s Degree in Information Technology, Computer Science, or related field. Master’s degree is preferred.
- Certifications: ITIL (Intermediate/Expert), PMP, Cloud certifications (AWS, Azure, or Google Cloud), ServiceNow Administrator.
Experience
- 6-8 years of experience in IT Service Management, consulting, or IT operations, with significant time in managerial or leadership roles.
- Proven experience in delivering ITSM transformation projects across advisory, transition, and run phases.
- Experience with transformation on ServiceNow or similar platforms including process optimization.
- Knowledge of AIOps, automation tools, cloud-based IT service management solutions and Tech Ops Architecture.
- Hands-on experience with transforming IT operations processes such as incident, problem, event, and change management.
- Experience supporting sales activities, including pre-sales consulting, RFP responses, and developing solution architectures.
- Strong understanding of cloud technologies, such as AWS, Azure, and Google Cloud, and their integration with ITSM capabilities.
Skills
- Excellent client-facing and communication skills with the ability to explain complex technical concepts to non-technical stakeholders.
- Strong project management skills with the ability to handle multiple engagements simultaneously.
- Ability to lead cross-functional teams and drive change with a global delivery team.
- Proficiency in automation, monitoring, and AI-driven operational tools for optimizing service management.
Related Jobs
Life at Accenture
Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.
Training and Development
Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.
Work Environment
Be your best every day in a work environment that helps drive innovation in everything you do.
Learn more about Accenture
Our more than 742,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
Our Expertise
Meet Our People
From entry-level to leadership, across all business and industry segments, get to know our people harnessing technology to make a difference, every day.
Stay connected
Join Our Team
Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.
Keep Up to Date
Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.
Job Alert Emails
Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.