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Network Operations Lead

Accenture

Accenture

Operations
Multiple locations
Posted on Dec 4, 2024

Network Operations Lead

multiple locations +view all Job No. r00247172 Full-time

Job Description

ARE YOU READY to step up and take your technology expertise to the next level

There is never a typical day at Accenture, but that’s why we love it here! This is an extraordinary chance to begin a rewarding career at Accenture Technology. Immersed in a digitally-compassionate and innovation-led environment, here is where you can help top clients shift to the New using leading-edge technologies on the most ground-breaking projects imaginable.

Immerse yourself in a supportive ecosystem that values your individuality and encourages you to innovate, ideate and disrupt. We recognize that it's the diversity of our people that makes us stronger, smarter and more effective as a team.

We are: Accenture Cloud First - Infrastructure Services

Accenture is a leader in cloud transformations working with AWS, Azure, Google, and private clouds such as VMWare. The formation of Accenture Cloud First, with a $3 billion investment over three years, demonstrates our commitment to deliver greater value to our clients when they need it most. Our Cloud First multi-service group of more than 70,000 cloud professionals delivers a full stack of integrated cloud capabilities across data, edge, integrated infrastructure and applications, deep ecosystem skills, culture of change along with a deep industry expertise to shape, move, build and operate our clients’ businesses in the cloud. To accelerate our clients’ transformation leveraging cloud, we combine world-class learning and talent development expertise; deep experience in cloud change management; and cloud-ready operating models with a commitment to responsible business by design — with security, data privacy, responsible use of artificial intelligence, sustainability and ethics and compliance built into the fundamental changes Accenture helps companies achieve. Our services cover the full spectrum of client needs, from strategy to service management, device-to-cloud networks, workplace solutions, and more.

Today, more than ever, companies need to operate and compete at an unprecedented speed and scale as industries are reshaping beneath them. This means innovating faster, creating new revenue streams, deriving more insights from data – and from the edge – and interacting differently with their customers, partners, and employees. Choose Accenture and make delivering this kind of innovative work part of your extraordinary career.

WORK YOU’LL DO

Accenture Infrastructure Services professionals work as part of diverse teams with deep skillsets to advise and operate client systems in partnership with industry partners. As part of the Infrastructure Managed Services Practice, you will lead and mentor a Network Operations team of between five to ten staff members with various skill sets and needs. As the overall team lead, you will be responsible for advising your client counterpart assisting in the prioritization of work, projects, and incoming requests from across the organization. In your capacity of subject matter expert, you will keep abreast of new and emerging technologies and advise on best practices within the architecture being supported.

Key Responsibilities:

  • Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes).

  • Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for software solutions/vendors/brands.

  • Work includes L1 and L2/ basic and intermediate level troubleshooting.

  • Working with cloud architects and infrastructure teams to evaluate application and technology landscape

  • Understanding cloud and network best practices combined with guiding principles

  • Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems.

  • Understands the strategic direction set by senior management as it relates to team goals.

  • Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within Accenture.

Qualifications

WHO WE´RE LOOKING FOR?

  • Proven experience leading teams of increasing size and scope over the past 3+ years

  • Be responsible for network operations, including at least 2 years of experience with Network Monitoring and Troubleshooting

  • Minimum 2 years of experience with Next Generation Network Firewall Administration

  • Minimum 2 years of experience in any of the following:

    • SD-WAN

    • SD-Access

    • SD-DC

    • Wireless Networking

    • DNS, DHCP & IPAM (DDI) solutions

    • Knowledge in any of the following areas :-Network Edge and Cloud Connectivity

    • Network automation and Infrastructure-as-Code

    • Excellent communication skills

    • Cisco certified

    • Delivering in an Agile environment

  • A minimum of a high school diploma or GED

  • English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement

Nice to have:

  • Any Connect Administration for Umbrella, ISE, Secure Network Analytics (formerly StealthWatch), Remote Access

  • Cisco DNA-C Operations

  • Umbrella Dashboard operations

  • DDI operations (Efficient IP, BlueCat, or Infoblox)

  • ETA operations

  • Network Security/ISE Operations

  • Agile Scrum Master Certification

  • Eligibility for Reliability Security Clearance

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired in British Columbia as set forth below.

Information on benefits is here.

Role Location : British Columbia

Annual Salary Range : $73,300 to $133,800

Locations

Alberta - Calgary, British Columbia - Vancouver, Ontario - Ottawa, Ontario - Toronto, Quebec - Montreal

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

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Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.

Learn more about Accenture

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