Data Center & Cloud Infrastructure Engineering Lead
Accenture
Data Center & Cloud Infrastructure Engineering Lead
Job Description
ARE YOU READY to step up and take your technology expertise to the next level
There is never a typical day at Accenture, but that’s why we love it here! This is an extraordinary chance to begin a rewarding career at Accenture Technology. Immersed in a digitally-compassionate and innovation-led environment, here is where you can help top clients shift to the New using leading-edge technologies on the most ground-breaking projects imaginable.
Immerse yourself in a supportive ecosystem that values your individuality and encourages you to innovate, ideate and disrupt. We recognize that it's the diversity of our people that makes us stronger, smarter and more effective as a team.
We are: Accenture’s Infrastructure Engineering (IE) North America are dedicated to strategically solving our client’s cloud services, data center, digital workplace and operating model IT transformation challenges. We create predictability for technology intensive environments by applying proven engineering concepts and practices for long-term solutions. Our team consists of visionary infrastructure transformers, with a multidisciplinary team of technologists, financial analysts, project and program managers. We foster critical thinking and innovation that drive career development. Our reward is in a culture of collaborative experts who drive our industry forward. If you are motivated by turning challenging ideas into reality, creating uncharted value for clients and bringing your best self to your work – we want to connect with you.
The Work:
Our client is a leading energy infrastructure company, known for operating natural gas and oil pipelines, along with power generation and storage facilities. The role of the "Data Center & Cloud Infrastructure Engineering Lead " is pivotal in maintaining our reputation for world-class service and support. This position involves direct interface with clients and a significant contribution to our operational team, ensuring seamless support for a large and diverse user base.
Responsibilities
Provide comprehensive technical and architectural support for data center and cloud technologies.
Field help requests courteously, documenting essential user information and issue details.
Prioritize and manage problems effectively, escalating as needed.
Utilize diagnostic tools for efficient troubleshooting.
Ensure thorough follow-up post-resolution, maintaining high service standards.
Support diverse aspects of incident management and high-value services, focusing on customer experience.
Contribute to the team's diverse and inclusive culture, adapting to different challenges and interactions daily.
Qualifications
Basic Qualifications:
Proficient in Hybrid Cloud Engineering and Data migration.
Bachelor's degree in computer science, Engineering, or a related field.
5+ years’ experience in Data Center Orchestration and provisioning.
Service-oriented approach with excellent communication skills.
Proficiency in troubleshooting.
Operational experience in an organization working in the oil and gas industry or other large-user base infrastructure.
Strong analytical and problem-solving skills.
Excellent organizational and time management abilities.
Clean driving license for necessary travel.
Ability to work under pressure and adapt to new learning.
Professional demeanor in client interactions.
Proactive in seeking opportunities to enhance service delivery quality and consistency, escalating issues only when necessary.
Knowledge of the ITIL Framework is essential.
Travel Requirements: Frequent travel to data centers and field locations.
Life at Accenture
Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.
Training and Development
Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.
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Be your best every day in a work environment that helps drive innovation in everything you do.
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