Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Configuration Database & CI Management
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : Graduate with 15 years of education

Summary: As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our high-quality systems operate seamlessly. You will leverage your communication skills to provide exceptional support, accurately defining client issues and designing effective resolutions based on your comprehensive product knowledge. Your role is essential in maintaining client satisfaction and system performance, contributing to the overall success of our operations. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Assist in troubleshooting and resolving client issues effectively. - Collaborate with team members to enhance service delivery and client satisfaction. - Document client interactions and resolutions to improve future support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Configuration Database & CI Management. - Good To Have Skills: Experience with system monitoring tools. - Familiarity with incident management systems and ticketing tools. - Understanding of application support processes and methodologies. - Ability to communicate technical information clearly to non-technical stakeholders. Additional Information: - The candidate should have minimum 0-2 years of experience in Configuration Database & CI Management. - This position is based at our Gurugram office. - A Graduate with 15 years of education is required.Graduate with 15 years of education

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