Infrastructure & Capital Projects - Quality Manager, COM
Accenture
Infrastructure & Capital Projects – Quality Manager, COM
Job Description
- (Internal Role: Quality Manager)
- Develop and manage the quality management program for the Rapid Transit Operations Delivery portfolio, including the quality management system, quality assurance, audit and continuous improvement
- Oversee and coordinate all quality related matters with stakeholders overseeing RT Projects. Furthermore, they will be responsible for the development of quality management practices to a world class state and share across the Metrolinx Enterprise
- Responsible for the leadership and delivery of Quality Management across RT Operations comprising the quality management system, assurance, audit and continual improvement
- Lead the development of quality management competence through increasing understanding of quality management principles and practices in alignment with ISO 9001
- Responsible for developing the Quality Management Program and aligning it with the enterprise quality framework
- Establish RT Operations processes for quality and ensure accountability within each area
- Development of multi-year audit strategies to provide assurance over the client's complex contracting and delivery models, with consideration of international best practice approaches
- Responsible for ensuring appropriate governance processes are in place to facilitate the application of quality management in RT Operations
- Develop quality management framework and guidelines that are in line with enterprise quality management and industry best practices
- Responsible for the coordination and oversight of all quality related matters delivered by Project Stakeholders
- Oversight for all document control functions
- Recommend process improvements and areas for cost savings in the development of procurement and tendering documents
- Coach, lead and mentor team members and provide regular performance assessments to employees
- Educate team members on processes and tools, leverage the creativity and experience of project team members to solve issues as they arise, share experiences and learning.
- Complete any tasks assigned by the Quality Director in an efficient and timely manner
- Working Conditions
- Office-based and on-site
Qualifications
- Experience:
- Minimum of 12 years of experience in the engineering and construction sector
- Education:
- Bachelor’s degree or diploma in Engineering
- Licenses OR Certifications:
- Holding recognized certification in area of specialty
- Certified QMS 2015 Auditor or have experience in a similar quality management representative role for a transit project of a similar scope to this Project and have successfully completed an ISO 9001 Lead Auditor Course
- Skills and Competencies:
- Demonstrated senior leadership experience in Quality Management with at least five years at corporate level and experience implementing ISO 9001 Quality Management Systems
- Relevant Quality Management qualification from a recognized Institution and Professional Engineering designation would be an asset
- Demonstrable highly skilled experience of successfully managing competing objectives of external and internal stakeholders and recognizing materiality
- Excellent problem solving and influencing skills
- Ability to communicate or interface effectively with senior management
- Ability to engage and influence a wide variety of portfolio, program and project resources
- Excellent leadership skills to motivate a team, set high standards and clear expectations, manage expectations and outputs
- Excellent writing skills with experience authoring technical quality management documentation – policy, plans, processes, procedures, guides
- Excellent oral and interpersonal skills with demonstrated success working effectively and collaboratively in a large, integrated, matrix team environment
- Effective skills in Microsoft Office
- Proficient in relevant construction-related software
- In-depth understanding of prevailing construction means and methods in relevant area
- Ability to arrange priorities and escalate competing risks to meet deadlines
- Keen eye for detail and adept problem-solving abilities
- Must have demonstrated experience relaying and receiving information (written and verbal)
- Equipped to work independently and as part of a team
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