Skill required: Retirement Solutions - Customer Service
Designation: Customer Service Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
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What would you do? • We are dealing with individual retirement of variable annuity and here we have work in policy transactions received from policy owners based on request we deal with policy admin services and death claims request. Also, both the teams handle phone calls on NIGO request with agent and customers Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the best Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
What are we looking for? 2.What are you looking for? • We are looking for candidate with experience in Life-Annuity Claims and Policy admin service’s financial and non-fi transactions such as policy surrender, loan, withdrawal, and policy transfers • Life , Annuity, Retirement Insurance ,claims experience and managed financial transactions
Roles and Responsibilities: • Candidates who will hire for above role will be responsible for 100% transaction role with same day processing tat and ~20-30% NIGO calls with client • Candidate should have been flexible for 100%-night shift start from 8.30 PM and RTO during the trainingAny Graduation

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