Service Delivery Ops Associate Manager
Accenture
Operations
Mumbai, Maharashtra, India
Posted on Jun 14, 2025
Skill required: Sourcing - Sourcing
Designation: Service Delivery Ops Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Your role includes some or all the following key responsibilities. You should review these in conjunction with career-level guidelines to clearly understand your role s expectations. ? Triage Management • Be the first point of contact for external and internal stakeholders for incoming procurement volume • Collect details relevant to the requested procurement project to assess against guidelines or policies • Determine criticality and risk to business, prioritize, and route inbound procurement requests to appropriate teams/project managers • Assess capacity/bandwidth of resources/deployed teams to provide transparent do-ability to stakeholders and effectively assign incoming projects • Analyze project requests (as received in the inflow) for correct categorization, type, procurement vertical, region, etc. • Determine project complexity through the judgement of the project from minimal details provided by the stakeholder • Act as a defense for the project manager/ ground teams to push back on un-realistic project requests • Manage pipeline of projects to ensure no stockpile of volume with teams/project managers • Timely assess and update (as desired) the management protocol that structures the incoming workflow by priority so that the most critical work is attended to first • Identify and eliminate some of the time-consuming steps seen in best practices or processes • Define triage rules (to appropriately route procurement requests automatically) and manage modifications • Own and manage the project inflow system/application for updates, modifications • Interact with key customer and internal stakeholders and work closely with them to identify areas of improvement • Offer creative solutions to support the overall sourcing program and achieve the desired results • To ensure timely project deliverables with the defined quality standards and service levels • Will be responsible for designing daily, weekly, and monthly reports associated with the triage process • Responsible for monitoring & presenting the deliverables to Client/Internal global team members
What are we looking for? ? Complexity Handles complex problems within area of responsibility. Analyzes various factors to create effective solutions. Aligns work with strategic direction from senior leadership. Engages with senior management on sensitive or strategic issues. ? Authority Has some independence in decision-making. Chooses methods and approaches for new tasks with limited guidance. ? Impact Decisions directly affect daily operations in the area of responsibility. Carries moderate risk if decisions are incorrect. ? Scope Leads small to mid-sized teams or project efforts. Responsible for deliverables within Accenture or at client sites. ? Procurement Specific Skill Should have experience in the source-to-contract process with the foundational knowledge of: • Various sourcing project types (RFI, RFP, RFQ, Auction, Spot Buy, Incumbent Negotiation, Renewals, Term-Extensions, etc.), • Procurement categories (directs, indirect, and sub-categories), • Contract types (MSA, SOW, SSA, Standalone Agreement, Short-Form Agreement, Purchase Order, etc.), • Global and regional regulations ? Required • Graduation or post-graduation, CPSM / CPM (desired) • 6+ years of Sourcing and contracting experience, preferably spread across categories and regions
Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems • Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures • The person requires understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor or team leads • Generally interacts with peers and/or management levels at a client and/or within Accenture • The person should require minimal guidance when determining methods and procedures on new assignments • Decisions often impact the team in which they reside and occasionally impact other teams • Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shiftsAny Graduation
Designation: Service Delivery Ops Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Your role includes some or all the following key responsibilities. You should review these in conjunction with career-level guidelines to clearly understand your role s expectations. ? Triage Management • Be the first point of contact for external and internal stakeholders for incoming procurement volume • Collect details relevant to the requested procurement project to assess against guidelines or policies • Determine criticality and risk to business, prioritize, and route inbound procurement requests to appropriate teams/project managers • Assess capacity/bandwidth of resources/deployed teams to provide transparent do-ability to stakeholders and effectively assign incoming projects • Analyze project requests (as received in the inflow) for correct categorization, type, procurement vertical, region, etc. • Determine project complexity through the judgement of the project from minimal details provided by the stakeholder • Act as a defense for the project manager/ ground teams to push back on un-realistic project requests • Manage pipeline of projects to ensure no stockpile of volume with teams/project managers • Timely assess and update (as desired) the management protocol that structures the incoming workflow by priority so that the most critical work is attended to first • Identify and eliminate some of the time-consuming steps seen in best practices or processes • Define triage rules (to appropriately route procurement requests automatically) and manage modifications • Own and manage the project inflow system/application for updates, modifications • Interact with key customer and internal stakeholders and work closely with them to identify areas of improvement • Offer creative solutions to support the overall sourcing program and achieve the desired results • To ensure timely project deliverables with the defined quality standards and service levels • Will be responsible for designing daily, weekly, and monthly reports associated with the triage process • Responsible for monitoring & presenting the deliverables to Client/Internal global team members
What are we looking for? ? Complexity Handles complex problems within area of responsibility. Analyzes various factors to create effective solutions. Aligns work with strategic direction from senior leadership. Engages with senior management on sensitive or strategic issues. ? Authority Has some independence in decision-making. Chooses methods and approaches for new tasks with limited guidance. ? Impact Decisions directly affect daily operations in the area of responsibility. Carries moderate risk if decisions are incorrect. ? Scope Leads small to mid-sized teams or project efforts. Responsible for deliverables within Accenture or at client sites. ? Procurement Specific Skill Should have experience in the source-to-contract process with the foundational knowledge of: • Various sourcing project types (RFI, RFP, RFQ, Auction, Spot Buy, Incumbent Negotiation, Renewals, Term-Extensions, etc.), • Procurement categories (directs, indirect, and sub-categories), • Contract types (MSA, SOW, SSA, Standalone Agreement, Short-Form Agreement, Purchase Order, etc.), • Global and regional regulations ? Required • Graduation or post-graduation, CPSM / CPM (desired) • 6+ years of Sourcing and contracting experience, preferably spread across categories and regions
Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems • Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures • The person requires understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor or team leads • Generally interacts with peers and/or management levels at a client and/or within Accenture • The person should require minimal guidance when determining methods and procedures on new assignments • Decisions often impact the team in which they reside and occasionally impact other teams • Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shiftsAny Graduation
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
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