Job Title: Delivery Lead - Commerce
Location: London
Career Level: Manager (ML7)

About Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO.

About the Role

As the Delivery Lead for Commerce Projects, you will oversee the end-to-end delivery of Commerce technology initiatives. Your primary responsibility will be to manage project execution, coordinate cross-functional teams, and ensure that all projects are delivered on time, within budget, and to the satisfaction of our clients. This role bridges the gap between technical delivery and client engagement, ensuring that strategic objectives are met through effective execution.

Key Responsibilities

• Project Management:

• Lead the strategy, planning, execution, and delivery of Commerce projects from inception to completion.

• Develop detailed project plans, allocate resources, and track progress of milestones and deliverables.

• Team Coordination & Leadership:

• Manage cross-functional teams, including technical, creative, and client stakeholders.

• Facilitate regular status meetings, risk assessments, and resolution sessions to ensure project alignment and address challenges promptly.

• Client Engagement:

• Serve as the primary point of contact for clients throughout the project lifecycle.

• Translate client requirements into actionable project tasks, ensuring alignment with overall business objectives.

• Quality Assurance & Continuous Improvement:

• Implement best practices and quality control measures to ensure successful project outcomes.

• Conduct post-project reviews to identify lessons learned and drive continuous improvement in project delivery processes.

• Budget & Risk Management:

• Monitor project budgets and timelines, proactively managing risks and mitigating issues that could impact delivery.

• Provide regular reporting and insights to senior leadership and clients.

Skills and Experience

• Proven Track Record:

• Proven deep experience project management or delivery, focusing on commerce technology projects – SAP, Salesforce, Adobe, commercetools, etc.

• Technical Acumen:

• Strong understanding of Commerce platforms and digital transformation initiatives (experience in SAP Commerce cloud, Salesforce Marketing Cloud, Adobe commerce cloud or similar is a plus).

• Leadership & Communication:

• Demonstrated ability to lead diverse and offshore teams and manage stakeholder relationships effectively.

• Excellent communication and interpersonal skills, with the ability to articulate complex concepts to non-technical stakeholders.

• Methodologies & Tools:

• Proficiency in Agile, Scrum, or other project management methodologies.

• Experience using project management tools (e.g., JIRA, Asana etc).

Bonus Points

• Certification in project management (PMP, PRINCE2, Agile certifications).

• Experience managing large-scale digital transformation programs.

• Prior exposure to consulting in a Commerce driven environment.

• Engineering Background