Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.Summary: As an Application Support Engineer, you will engage in a variety of tasks that involve identifying and resolving issues within critical business systems. Your day will typically include collaborating with team members to troubleshoot problems, providing solutions, and ensuring the smooth operation of applications. You will also have the opportunity to contribute your expertise to discussions aimed at improving system performance and user experience. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Analyze system performance and identify areas for improvement. - Document troubleshooting processes and solutions for future reference. - Assist in the development and implementation of new application features. - Provide training and support to end-users to enhance their experience. - Collaborate with cross-functional teams to ensure seamless integration of applications. Professional & Technical Skills: - Required Skill: Expert proficiency in ServiceNow. - Strong understanding of IT service management principles. - Experience with incident management and problem resolution processes. - Familiarity with application monitoring and performance tuning. - Additional Good To Have Skills: Experience with scripting languages such as JavaScript or Python. Additional Information: - The candidate should have minimum 2 years of experience in ServiceNow. - This position is based at our Manila office. Minimum 2 year(s) of experience is required

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