Skill required: Marketing Operations - Adobe Campaign Classic
Designation: Campaign Management Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services. Role requires Digital Marketing Ads & Promotion creation/design Adobe Campaign uses customer data to create, coordinate, and deliver dynamic campaigns through email, mobile, offline channels etc. The CRM Team Lead is responsible for overseeing and managing multiple CRM teams, ensuring that all CRM activities meet high standards of quality and efficiency. You will be accountable for the successful execution of CRM campaigns, ensuring adherence to Service Level Agreements (SLAs), and driving continuous improvement across various CRM teams. As a key leader, you will collaborate with senior management, cross-functional teams, and external stakeholders to enhance CRM strategies, streamline processes, and deliver exceptional customer experiences.
What are we looking for? • CRM Expertise: Proven experience in CRM management, with a deep understanding of CRM platforms and tools. • Leadership: Strong leadership and team management skills, with a track record of successfully leading and developing high-performing teams. • SLA Management: Experience in managing SLAs and ensuring compliance with service standards. • Quality Assurance: Ability to implement and enforce quality assurance practices across CRM operations. • Data Management: Expertise in data management and segmentation strategies to drive effective CRM campaigns. • Process Improvement: Demonstrated ability to drive continuous improvement and optimize CRM processes. • Communication: Excellent communication and interpersonal skills to collaborate with cross-functional teams and stakeholders. • Technical Skills: Familiarity with CRM technologies and platforms, including Salesforce, HubSpot, or similar. • Analytical Skills: Advanced data analysis skills to interpret CRM performance metrics and make data-driven recommendations. • Digital Marketing: Understanding of digital marketing strategies and their integration with CRM efforts. • Project Management: Experience in project management and the ability to manage multiple projects simultaneously.
Roles and Responsibilities: •Team Leadership: • Lead, mentor, and manage multiple CRM teams, ensuring alignment with organizational goals and CRM strategies. • Provide guidance and support to team members, facilitating professional development and addressing performance issues. Campaign skills: • Hands on experience on Figma, HTML5, CSS3, Javascript to lead different CRM team • Knowledge on email simulator Litmus, Email on Acid etc would be desired • Knowledge on Adobe platforms to support Developers and QC Campaign Oversight: • Oversee the planning, execution, and optimization of CRM campaigns across various channels, including email, SMS, push notifications etc • Ensure campaigns are executed in line with defined SLAs, including timelines, quality standards, and performance metrics. SLA Management: • Monitor and ensure compliance with SLAs for campaign execution, issue resolution, and overall CRM operations. • Develop and implement processes to track and report on SLA adherence, identifying and addressing any deviations promptly. Quality Assurance: • Implement and enforce quality assurance practices across all CRM teams to ensure accuracy and effectiveness of campaign setups and data management. • Conduct regular reviews and audits of campaign processes and outputs to maintain high standards of quality. Data Management: • Oversee data hygiene and management practices, ensuring the integrity and accuracy of CRM data. • Implement best practices for data segmentation, targeting, and personalization to optimize campaign effectiveness. Process Improvement: • Drive continuous improvement initiatives to enhance CRM processes, tools, and strategies. • Stay updated with the latest CRM technologies and industry trends to recommend and implement best practices. Collaboration and Communication: • Collaborate with marketing, sales, and IT teams to align CRM strategies with broader business objectives and ensure seamless integration of CRM efforts. • Maintain effective communication with stakeholders, providing regular updates on CRM performance, challenges, and opportunities. Performance Reporting: • Develop and maintain comprehensive reports on CRM campaign performance, SLA adherence, and team productivity. • Analyze performance data to identify trends, insights, and areas for improvement. Compliance and Best Practices: • Ensure that all CRM activities adhere to legal and regulatory requirements, including data privacy and anti-spam laws. • Promote and enforce best practices for CRM operations and customer engagement.Any Graduation

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.