Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.Summary: As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve troubleshooting issues, collaborating with various teams, and ensuring that all configured services operate smoothly across different platforms. You will also be responsible for implementing technology solutions at the operating system level, providing both remote and onsite support as needed. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing and training sessions to enhance team capabilities. - Monitor system performance and implement improvements as necessary. - Assist in the development of best practices and standard operating procedures. Professional & Technical Skills: - Required Skill: Expert proficiency in IT Cost Optimization. - Additional Must To Have Skills: Proficiency in Amazon Web Services (AWS), DevOps. - Strong understanding of cloud infrastructure management. - Experience with cost management tools and techniques. - Familiarity with automation tools to optimize IT processes. - Ability to analyze and report on IT spending and resource utilization. Additional Information: - The candidate should have minimum 3 years of experience in IT Cost Optimization. - This position is based at our Manila office. Minimum 3 year(s) of experience is required

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