Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 801,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

THE WORK: Join our dynamic team and embark on a journey where you will excel independently and become a subject matter expert. Your active participation in team discussions will be crucial as you contribute to providing innovative solutions to work-related problems. Let's work together to achieve greatness!

Responsibilities:

• Process all received requirements in a timely and accurate manner (according to the SLA and KPI).

• Report daily metrics.

• The person in this position must maintain a positive working relationship between the internal customers and the requestors.

• Assure that all transactions to be processed have the right approvals and follow the procedure and polices.

• Proactive and constant communication with the supervisor team in order to ensure process stability and requirements compliance.

• Actively support the implementation of best practices within the department.

• Knowing and following the escalation path when needed (dispute or resolution).

• Analyse, interpret, and communicate valuable information to management.

• Needs to understand and control the entire process and ensure the other team members are following process correctly.

• Ability to train others in the process.

• To be a subject matter expert in the process.

• Have a proven ability to maintain high standards and error-free work in a fast-paced, complex environment.

• Can work independently as well as collaborate successfully in a team setting.

• Continuously look for process improvement.

• Perform month-end related activities.

• Handle customer service queries internally.

• Assist the Team Lead when needed.

• Knowledge about KPIs / SLAs, the correct management of the same and propose actions to improve the performance of operations.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.