Key Responsibilities:

• Team Leadership & Management:
  • Lead, coach, and develop a team of sales operations analysts or coordinators.
  • Allocate tasks and ensure team members are meeting performance expectations and deadlines.
  • Conduct regular team meetings and performance reviews.
• Sales Process Optimization:
  • Streamline sales processes and workflows to improve efficiency and productivity.
  • Identify and eliminate bottlenecks in the sales cycle.
  • Implement best practices in CRM usage and data management.
• Reporting & Analytics:
  • Monitor and analyze sales metrics to support strategic decision-making.
  • Create and maintain dashboards, sales reports, and KPIs for leadership and sales teams.
  • Provide insights into sales performance trends, pipeline health, and forecasting accuracy.
• Cross-Functional Collaboration:
  • Work closely with Sales, Marketing, Finance, and IT to align goals and initiatives.
  • Support the rollout of new tools, systems, and processes across the sales organization.
  • Act as the liaison between the sales team and support departments.
• Systems & Tools Management:
  • Manage CRM systems (e.g., Salesforce, HubSpot) and ensure data integrity.
  • Assist in the evaluation and implementation of new sales tools or technologies.
  • Train team members and sales staff on system usage and best practices.
• Sales Support:
  • Support sales teams with territory planning, incentive programs, and quota setting.
  • Oversee order processing, contract management, and pricing approvals as needed.

Skills and Qualifications:

• Bachelor’s degree in Sales, Marketing, or a related field.
• 6 to 8 years of experience in sales operations, with at least 2 to 3 years in a leadership role.
• Strong analytical and problem-solving skills.
• Proficiency in CRM software (e.g., Salesforce) and data tools (Excel, Power BI, etc.).
• Excellent communication and interpersonal skills.
• Proven ability to lead and develop high-performing teams.
• Highly organized, detail-oriented, and adaptable to change.
• Familiarity with ERP systems (e.g., SAP, Oracle).

About Accenture

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