Next Generation Customer Operations Sales Practitioner
Accenture
Next Generation Customer Operations Sales Practitioner
Job Description
There is never a typical day at Accenture, but that is why we love it here! This is an extraordinary opportunity to build a rewarding career at Accenture Operations. Working in highly collaborative teams for world-leading clients, we will nurture your talent in an inclusive culture that values diversity.
Whatever you are passionate about, make the most of it in a career with Accenture. Whether you are a strategic thinker, a digital innovator, a tech wizard, or a business problem solver, you will find an exciting career path on the cutting edge. We would love to get to know your unique blend of talents and help you explore and grow them further.
Who are we?
Ask anyone who works here…the people make Accenture what it is. Our people are committed to giving their very best every day and doing what’s right for our people and clients. At Accenture, we drive digital transformation at some of the biggest organizations across the world. We're at the forefront of leveraging data and AI technology innovations, alongside our expert business specialists and advanced operations hubs, to drive large-scale operational transformations for our clients.
Accenture is already recognized as a market innovator in the space of Next Generation Customer Operations business. We help organizations transform and operate their complex global operations. Our strategic managed services for Customer Operations business provide access talent and expertise, improved ways of working, and better business outcomes.
We are currently looking for a Sales Practitioner, to support sales origination and increase successful deal closure.
Work you will do:
Act as domain strategist in driving overall Origination
Provide Subject Matter expertise through Sales cycle for customer operations services and execution
Work with Song GTM team and Song Practitioners to ensure the scaled services for customer operations are always considered when a deal is originated
Create a trusted relationship with the client and understand and capture the client situation and challenges.
Animate client workshops on value identification and solutioning.
Build a compelling story with clients for how Accenture will partner with them to achieve the value they desire.
As an active member of the pre-sales ecosystem, develop a winning value proposition maximizing the benefits of managed services engagement model. Keep elevating our managed services value proposition for Customer Operations services.
Influence strategic direction for the type of opportunities to pursue and the appropriate approach to use for each.
Support Solutioning, Value Architecture, Deal Structuring, TVE, pricing and contracting
Qualifications
Primary Performance Measures:
Gaining recognition for domain expertise and earning endorsements from sales and account teams
Development of a qualified pipeline and personal impact on key wins
Support RFP processes in the Customer Operations area, from beginning to contract signature.
You are proficient in:
Contact center or related industry, leading high value solution development opportunities particularly in Customer Operations (i.e. customer care, digital care, social care, retentions, and collections)
Delivery or consulting for large-scale customer services operations
Managed Services solutioning
Consultative selling
Client Relationship Development
Commercial & pricing acumen
Customer Insight
Industry Insight- experience in a minimum of 1-2 industries.
You get your energy from:
Building trust-based relationships
Passion for business development
Collaborating across diverse groups
Working in a fast-paced, quickly evolving environment
Interacting with clients to understand their issues and provide solutions.
What is in it for you:
Joining us means leading the transformation to Next Gen Customer Operations through cutting-edge, technology-driven solutions. At Accenture, we are committed to excellence, innovation, and fostering a culture of collaboration and continuous improvement. Be part of our mission to make a significant impact in the digital age.
Career progression by deepening sales skills and/or developing new related skills, growing into more complex sales roles
Opportunity to travel (up to 50%)
Mentoring and coaching that help you realize your career goals
Flexible work arrangements for maintaining work-life balance
Well-being programs that boosts your overall well-being, energy and ability to work in a sustainable way
Opportunities to get involved in corporate citizenship initiatives, from volunteering to doing charity work, as well as Inclusion & Diversity networks
At the heart of change, there is a great human. Bring your ideas, ingenuity and passion and be part of our team!
Life at Accenture
Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.
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Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.
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Be your best every day in a work environment that helps drive innovation in everything you do.
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