Quality Auditing Associate Manager
Accenture
Quality Assurance
Posted on Aug 26, 2025
Skill required: Trust & Safety - Quality Management
Designation: Quality Auditing Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be responsible for training Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. The Global Training Lead role is expected to lead the global training team for the process across multiple locations. Coordinate and oversee internal and external Training operations.In addition, this position establishes and manages relationships between the CD team, Key internal Customer, Clients and other stakeholders.This position also promotes a team-oriented environment through people development, strong leadership, continuous improvement, and cross-functional support. Primary responsibility is to ensure a training and development strategy for the company to support the company’s business plan and to ensure that the employees have the necessary skills to meet their objectives. He / she remains centrally responsible for all knowledge management initiatives by the team – within the project and Secondary responsibility is supervision, training, coaching, reporting and leadership.
What are we looking for? • Extensive training experience – Understanding of training tools, techniques, trends and theories. • Instructional Design - Experience in design and development of training content • Excellent Communication Skills – orally and in writing • Client handling skills • Crisis handling skills • Negotiation skills • Presentation Skills • Computer/ MS Office skills • Excellent Documentation skills • Trend analysis and reporting • People Management skills • Critical problem solving and issue resolution • Team supervision • People Development – Feedback & Coaching • Ability to multi-task Behaviors key to the success of this position are: • Continuous improvement focus – result oriented • Motivation • Ability to Plan and Prioritize • Confidence • Analytical thinking • Positive outlook • Creative and innovative approach • Adaptability • Ability to exercise sound judgment within established guidelines • Relationship Partnering • Composure • An eye for quality and speed of execution The Manager will interact with the following people: • CD Leadership • Operations Managers / Leadership team • Quality team • Recruitment • HR team • MIS analyst • Facilities and Services their specific Service Provider • Communicate critical feedback and best practices from all regions to their Global Training Team POCs • Perform global, regional, and site audits as required across multiple regions within their specific Service Provider • Define and execute the learning strategy across multiple regions within their specific Service Provider • Develop and implement Training Team staffing plans in liaison with Training Managers, and lead the OS Training team performance across multiple regions within their specific Service Provider • Report on qualitative and quantitative metrics regarding training, Training DMR metrics, and training sites performance across multiple regions within their specific Service Provider • Follow change management processes for routine changes across multiple regions within their specific Service Provider • Seek feedback from Service Provider QTP Leads and Senior Agents, OS Trainers and OS Trainees to ensure continuous improvement of the Facebook Global Training program
Roles and Responsibilities: • Ensure adherence of Training Team Key Performance Indicators across multiple regions within their specific Service Provider • Attend all Train the Trainers and training related meetings with Facebook training team • Attend and participate on Global Quality Calibration Session within their specific Service Provider • Attend Weekly Business Reviews, and Monthly Business Reviews • 8 to 10+ years of experience in a learning organization within an operations setting • 8+ years of people management experience in leading teams • 5+ years of instructional design, performance support, and learning effectiveness measurement • Experience communicating results of technical analyses with non-technical partners and leadership teams to influence the strategy of those teams • Experience identifying and implementing learning modalities at scale including blended, digital self-paced/eLearning, coaching models, video-based learning • Experience working with Operations and/or Customer Support teams and knowledge of the learning challenges faced in these environments • Experience managing and growing global teams, while keeping pace with changing policies and standards • Experience working across a global multicultural and multilingual team, tackling problems and designing business operationsAny Graduation
Designation: Quality Auditing Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be responsible for training Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. The Global Training Lead role is expected to lead the global training team for the process across multiple locations. Coordinate and oversee internal and external Training operations.In addition, this position establishes and manages relationships between the CD team, Key internal Customer, Clients and other stakeholders.This position also promotes a team-oriented environment through people development, strong leadership, continuous improvement, and cross-functional support. Primary responsibility is to ensure a training and development strategy for the company to support the company’s business plan and to ensure that the employees have the necessary skills to meet their objectives. He / she remains centrally responsible for all knowledge management initiatives by the team – within the project and Secondary responsibility is supervision, training, coaching, reporting and leadership.
What are we looking for? • Extensive training experience – Understanding of training tools, techniques, trends and theories. • Instructional Design - Experience in design and development of training content • Excellent Communication Skills – orally and in writing • Client handling skills • Crisis handling skills • Negotiation skills • Presentation Skills • Computer/ MS Office skills • Excellent Documentation skills • Trend analysis and reporting • People Management skills • Critical problem solving and issue resolution • Team supervision • People Development – Feedback & Coaching • Ability to multi-task Behaviors key to the success of this position are: • Continuous improvement focus – result oriented • Motivation • Ability to Plan and Prioritize • Confidence • Analytical thinking • Positive outlook • Creative and innovative approach • Adaptability • Ability to exercise sound judgment within established guidelines • Relationship Partnering • Composure • An eye for quality and speed of execution The Manager will interact with the following people: • CD Leadership • Operations Managers / Leadership team • Quality team • Recruitment • HR team • MIS analyst • Facilities and Services their specific Service Provider • Communicate critical feedback and best practices from all regions to their Global Training Team POCs • Perform global, regional, and site audits as required across multiple regions within their specific Service Provider • Define and execute the learning strategy across multiple regions within their specific Service Provider • Develop and implement Training Team staffing plans in liaison with Training Managers, and lead the OS Training team performance across multiple regions within their specific Service Provider • Report on qualitative and quantitative metrics regarding training, Training DMR metrics, and training sites performance across multiple regions within their specific Service Provider • Follow change management processes for routine changes across multiple regions within their specific Service Provider • Seek feedback from Service Provider QTP Leads and Senior Agents, OS Trainers and OS Trainees to ensure continuous improvement of the Facebook Global Training program
Roles and Responsibilities: • Ensure adherence of Training Team Key Performance Indicators across multiple regions within their specific Service Provider • Attend all Train the Trainers and training related meetings with Facebook training team • Attend and participate on Global Quality Calibration Session within their specific Service Provider • Attend Weekly Business Reviews, and Monthly Business Reviews • 8 to 10+ years of experience in a learning organization within an operations setting • 8+ years of people management experience in leading teams • 5+ years of instructional design, performance support, and learning effectiveness measurement • Experience communicating results of technical analyses with non-technical partners and leadership teams to influence the strategy of those teams • Experience identifying and implementing learning modalities at scale including blended, digital self-paced/eLearning, coaching models, video-based learning • Experience working with Operations and/or Customer Support teams and knowledge of the learning challenges faced in these environments • Experience managing and growing global teams, while keeping pace with changing policies and standards • Experience working across a global multicultural and multilingual team, tackling problems and designing business operationsAny Graduation
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
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