Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Intune
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Skill: M365 Capability: Client Delivery & Operations Role: SW/Application Tech Support Senior Specialist Role Description: Support Exchange Online and Azure AD to support Accenture clients. Must Have Skills: • In-depth knowledge of Exchange Mail flows, Transport Rules, Retention Policies, RBAC, auditing and EOP filtering. • Good understanding on PIM, Conditional Access, Risk Policies and MFA configuration on Azure AD. • Knowledge on Cloud App Security to investigate alerts and configure policies. • Good understanding of DLP, ATP, E-Discovery, AIP. Good To Have Skills: • Must have been gained experience in a production environment. • Should be able to interact fluently with clients and with users on escalated tickets. • Strong team management and organization/technical delivery skills. Key Responsibilities: • Work as an SME and help the team on technical issues. • Regular Interaction with client and provide summary/report of issues and achievements. • Ensure zero surprise escalations from client. The Lead needs to ensure local management is aware of any potential escalations. • Assist in Tier 2/3 support activities for production operations of office 365. • Lead technical projects through design, build, test and deploy phases. • Ensure that any scheduled downtime on production server is logged prior to the downtime commencing. • Try to implement and initiate as much automation as possible to reduce the overall efforts and focuses on documenting. • Administrational tool development and maintenance as needed. • Regular team meets and discusses ongoing tickets, address team concerns, and provide updates to the team. • Manage services using supplier and the client implemented ITIL processes and practices. • Responsible for technically complex break fix issues from L3 and above, including Severity 1 incidents, outages, change, problem tickets & root cause analysis. Technical Experience • Should have 6 to 8 years in managing large Exchange Online and Azure Active Directory environment. • Must needed Tools: Office 365 and Azure AD. • Work with third-party vendors / professional services and in-house developers as necessary. • Well versed with security aspects and maintain system security as per industry standards. Professional Attributes: • Should have experience in team management. • Review and recommend improvements within existing technical environment. • Strong ITIL Process knowledge. • Strong analytical, troubleshooting, and problem-solving skills. • Work in shifts (24x7) and out of hours evenings, nights, weekends, and public holidays if required. Educational Qualification: • Higher Level Qualification in a technical subject is desirable. • Any Microsoft Certification. Additional Information: - The candidate should have minimum 2 years of experience in Microsoft Intune. - This position is based at our Bengaluru office. - A 15 years full time education is required.15 years full time education

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