Your career is about what you want to be and who you want to be. It’s about bringing your skills, curiosity and best true self to work.

In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.

By being part of our team, you will work from Monday to Friday, 09:00-18:00 from Bucharest office (West Gate Precizie) and Brasov or work from home for other locations.

How you will make an impact:

• The Delivery Ops Specialist is responsible for daily supervision of a team (e.g., delivery, process, business operations);

• He/she manages the workload of the team, may make work assignments, and has responsibility for developing team members;

• This job also operates as a subject matter expert and may be the escalation point for issue resolution and customer escalations;

• The job manages effective internal/external client relationships within a defined area of responsibility and builds client relationships in the wider group or unit;

• This job also exercises consistent judgment and discretion with work directly related to management policies and the general operations of the business;

• Can coordinate complex teams or might coordinate people leads.

Skills that make your work successful:

• Strong proficiency in English - (minimum B2 level - independent user) and French (B2 level);

• Bachelor's degree is expected;

• Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities;

• May make decisions about the day-to-day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling. Includes adjusting work hours as necessary to meet deadlines, e.g., overtime, evening and weekend hours;

• Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from supervisor or workforce planner;

• May perform and/or ensure completion of quality review check on outgoing work (e.g., proof data entry, correspondence, and other tasks) within immediate team to ensure quality, accuracy, and consistency;

• Identify and assist with development of support materials for team use, e.g., training manuals, role aids, and views in databases;

• Prepare and analyze complex reports/information and formulate conclusions;

• Ensure that all of the client responsibilities occur in accordance with the statement of work and service level agreement with client(s) - Act as subject matter expert for team members, peers and/or clients as assigned;

• May act as a point of contact for senior client representatives.

People Management

• Plan and facilitate weekly (as required) team calls/meetings;

• May present and facilitate at group meetings and new hire integrations; may develop presentation content;

Knowledge/Skills Requirements

• Demonstrated expertise in process area (more then 5 years);

• Coaching/mentoring skills;

• Demonstrated issue management/problem solving skills;

• Discretion, professionalism, confidentiality and judgment.

Employee Benefits – Be well, work well, live well

Be at your physical best & take advantage of additional financial support

• Flexible medical & dental subscription plan with Regina Maria;

• Nutrition counselling & Wellness subscriptions (7Card, Worldclass, SanoPass, or other providers);

• Benefit Online platform for gift vouchers, transportation passes, vacation, cultural activities and many others;

• Discount on Accenture shares through Employee Shares Purchase Plan;

• Referral bonus, depending on the career level of the job opening;

• Life insurance for you and your loved ones.

Follow your purpose

• 23 vacation days with our loyalty scheme, granting additional days: 1 extra day after 2 years, another after 5 years, and an additional day every 3 years until reaching a total of 30 vacation days;

• Additional private pension plan, starting the second month of employment;

• Flexible working hours depending on project specifics;

• Access to a wide range of training and development opportunities;

• Communities of interest: sport, volunteering, and employees' resources groups (parents, mental health allies, Pride, disability, ex-pats).

Care for you and your loved ones

• Psychological and psychotherapy counseling support;

• Premium access to well-being apps (Calm and Wysa);

• Paid maternity or paternity leave;

• Children's educational reimbursement;

• Support for adoption & psychological, financial, and legal sessions for everyone in your household.

At the heart of change, there is a great human. Bring your ideas, ingenuity, and passion, and be part of our team!

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.