Order to Cash Operations Senior Analyst
Accenture
Operations, IT
Navi Mumbai, Maharashtra, India
Posted on Sep 15, 2025
Skill required: Order to Cash - Sales Order Processing
Designation: Order to Cash Operations Senior Analyst
Qualifications:BCom
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Role: The incumbent must be expert in end-to-end order to cash lifecycle and will be responsible for • Performing Cash Account Reconciliation, Quality check for MDM, Billing & Disputes Management. • Managing team of 10-15 FTEs.for end to end Order to Cash Process. • Overall experience of 8-10 years in OTC. • Efficiently delivering the service for end-to-end OTC process which includes Billing, Cash applications, AR ledger Reconciliation, Master data Management, month end reporting, Cash forecasting. • The role is also expected to perform the smooth transition for OTC sub-processes. • He / She must have independently managed the order to cash process for International client, worked in BPO organization in a prior assignment(S) at least 7-8 years. Functional Responsibilities: • Complete understanding of various account reconciliations (Bank / Balance sheet / GL account/Store accounts), Cash applications, MDM, Billing process. OTC reporting, process health metrics. • Perform month end closing as per the agreed schedule • Work on open items resolutions received, raise appropriate queries if required to clients and 3rd parties • Prepare and post journals with prior approvals from clients/team leads. • Manage OTC teams and processes in accordance with documented procedures and policies • Participate in the weekly, monthly governance call and manage the status call. • Lead the resolution of complex or sensitive issues from client, senior management, or cusotmer queries on a timely basis • Drive quality and process controls in OTC to ensure smooth operations. • Participate in the weekly/daily calls with Client SMEs and ensure timely action on pending action items. • Generate lean ideas and improvements in process and delivering the improved process controls, productivity, accuracy.
What are we looking for? •Client Management •Order to Cash (OTC) •Contract management People Management Responsibilities: • Supervise and manage an OTC team with multiple sub-processes, approximately 10-25 team members, ensuring communication and coordination across teams • Regular monthly discussion with team members to set the right expectations, provide required coaching and feedback on a real-time basis. • Evaluate the performance on timely basis to avoid impact on process and people. • Develop/mentor team; provide advice, counselling, soft skills guidance; interpersonal, interaction skills • Monitor and drive capacity utilization by balancing the process and people aspect. • Supervise and resolve people issues on timely basis and drive the team towards collective goal of the process •Microsoft Excel •Microsoft Excel VBA Programming Qualifications: • Minimum 8-10 years of OTC experience out of which must have spent last 6-8 years in BPO industry managing international client lead roles. • Minimum bachelor’s degree in finance accounting with CA/CMA intermediates • Good knowledge of Account Reconciliation process (Credit Card Accounts /Cash /GL Accounts / Balance sheet Accounts/ Miscellaneous store accounts) concept and variance analysis. System & applications • Experience of working in SAP S4 Hana ERP, would ssbe preferred and added advantage. • Sound knowledge of MS Excel & word. • Having advanced excel knowledge would be an added advantage. Communication & Interpersonal skills • Ability to interact with customers for daily operational activities with client SME • Excellent in communication skills both oral and written as need to interact with customers/internal stakeholders via calls and e-mails. • Closely work with team lead to drive process/organizational initiative • Must be able to communicate both orally and in writing to with client Reconciliations SME and 3rd parties involved and can raise timely and accurate queries.
Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems • Your day to day interactions are with peers within Accenture • You are likely to have some interaction with clients and/or Accenture management • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments • Decisions that are made by you impact your own work and may impact the work of others • In this role you would be an individual contributor and/or oversee a small work effort and/or team • Please note that this role may require you to work in rotational shiftsBCom
Designation: Order to Cash Operations Senior Analyst
Qualifications:BCom
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Role: The incumbent must be expert in end-to-end order to cash lifecycle and will be responsible for • Performing Cash Account Reconciliation, Quality check for MDM, Billing & Disputes Management. • Managing team of 10-15 FTEs.for end to end Order to Cash Process. • Overall experience of 8-10 years in OTC. • Efficiently delivering the service for end-to-end OTC process which includes Billing, Cash applications, AR ledger Reconciliation, Master data Management, month end reporting, Cash forecasting. • The role is also expected to perform the smooth transition for OTC sub-processes. • He / She must have independently managed the order to cash process for International client, worked in BPO organization in a prior assignment(S) at least 7-8 years. Functional Responsibilities: • Complete understanding of various account reconciliations (Bank / Balance sheet / GL account/Store accounts), Cash applications, MDM, Billing process. OTC reporting, process health metrics. • Perform month end closing as per the agreed schedule • Work on open items resolutions received, raise appropriate queries if required to clients and 3rd parties • Prepare and post journals with prior approvals from clients/team leads. • Manage OTC teams and processes in accordance with documented procedures and policies • Participate in the weekly, monthly governance call and manage the status call. • Lead the resolution of complex or sensitive issues from client, senior management, or cusotmer queries on a timely basis • Drive quality and process controls in OTC to ensure smooth operations. • Participate in the weekly/daily calls with Client SMEs and ensure timely action on pending action items. • Generate lean ideas and improvements in process and delivering the improved process controls, productivity, accuracy.
What are we looking for? •Client Management •Order to Cash (OTC) •Contract management People Management Responsibilities: • Supervise and manage an OTC team with multiple sub-processes, approximately 10-25 team members, ensuring communication and coordination across teams • Regular monthly discussion with team members to set the right expectations, provide required coaching and feedback on a real-time basis. • Evaluate the performance on timely basis to avoid impact on process and people. • Develop/mentor team; provide advice, counselling, soft skills guidance; interpersonal, interaction skills • Monitor and drive capacity utilization by balancing the process and people aspect. • Supervise and resolve people issues on timely basis and drive the team towards collective goal of the process •Microsoft Excel •Microsoft Excel VBA Programming Qualifications: • Minimum 8-10 years of OTC experience out of which must have spent last 6-8 years in BPO industry managing international client lead roles. • Minimum bachelor’s degree in finance accounting with CA/CMA intermediates • Good knowledge of Account Reconciliation process (Credit Card Accounts /Cash /GL Accounts / Balance sheet Accounts/ Miscellaneous store accounts) concept and variance analysis. System & applications • Experience of working in SAP S4 Hana ERP, would ssbe preferred and added advantage. • Sound knowledge of MS Excel & word. • Having advanced excel knowledge would be an added advantage. Communication & Interpersonal skills • Ability to interact with customers for daily operational activities with client SME • Excellent in communication skills both oral and written as need to interact with customers/internal stakeholders via calls and e-mails. • Closely work with team lead to drive process/organizational initiative • Must be able to communicate both orally and in writing to with client Reconciliations SME and 3rd parties involved and can raise timely and accurate queries.
Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems • Your day to day interactions are with peers within Accenture • You are likely to have some interaction with clients and/or Accenture management • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments • Decisions that are made by you impact your own work and may impact the work of others • In this role you would be an individual contributor and/or oversee a small work effort and/or team • Please note that this role may require you to work in rotational shiftsBCom
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
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