Delivery Operations Associate Manager
Accenture
Operations
Navi Mumbai, Maharashtra, India
Posted on Sep 15, 2025
Skill required: Procure to Pay - Account Management
Designation: Delivery Operations Associate Manager
Qualifications:BCom/CA Inter
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Role: The incumbent should be an expert in Accounts payable lifecycle and will be responsible for • For driving the process improvement, strategy, governance and end to end performance for PTP processes. • The role is also expected to perform the smooth transition for PTP sub-processes. • He / She must have independently managed the Accounts payable process for International client, worked in BPO organization in a prior assignment(S) at least 10 years driving business transformation. Functional Responsibilities: • Define and design processes: Design, document, and manage the end-to-end PTP process, from requisitioning goods and services to the final payment. • Create and enforce global policies, procedures, and standards to ensure process consistency and compliance across all regions and business units. • Complete understanding of accounts payable life cycle and must possess in-depth knowledge of processing all categories of Invoices (PO, Non-PO, OTP Invoices, Utility Invoices, Statutory Payments, Payments Vendor Master, AP helpdesk. • Identify inefficiencies and bottlenecks in the process and champion initiatives to drive continuous improvement using methodologies like Lean or Six Sigma. • Should be an expert in managing all sub-processes PTP. • Must have experience of handling international client in BPM organization. • Must possess great interpersonal skills, must have experience of speaking to client leads and have regular governance. • Lead the governance calls with client leadership, understands the business, interaction and driving discussion with internal stakeholders like. Business Transformation, HR • Experience in due diligence, Solution validation for new processes. • Track the progress of Knowledge Transfer, Transition progress and proactively work on deviation if any to fix it. • Drive process efficiency by improving business outcomes, Process metrics. • Transformation of the process and reduction of cost, rework %. • Drive controls & compliance in a process and ensure 100% noiseless operations. • Manage required and appropriate reporting to facilitate informed decision making (e.g. aging, forecasted payables) • Responsible for 100% compliance on organization policies and drive the culture in a team.
What are we looking for? •Client Management People Management Responsibilities: • Supervise team of experts/ team of 20 FTEs • Evaluate the performance on timely basis to avoid impact on process and people. • Develop/mentor team; provide advice, counselling, soft skills guidance; interpersonal, interaction skills • Monitor and drive capacity utilization by balancing the process and people aspect. • Supervise and resolve people issues on timely basis and drive the team towards collective goal of the process. • Foster Client & Accenture culture and values • Driving productivity and transformation initiatives •Microsoft Excel •Microsoft Excel VBA Programming Qualifications & Experience. • 12-15 years of AP experience out of which 10 years in BPO and 9 years minimum with experience @ Lead roles specifically in GPO • Minimum bachelor’s degree in finance accounting or related field • Advanced knowledge of AP concepts and applications • Strong understanding of AP metrics and SLAs and the factors that influence them. System & applications • Experience of working in SAP ERP would be an added advantage but not mandatory. • Intermediate knowledge of MS office tools (Excel/Word/PPT) is must. • Having advanced excel knowledge would be an added advantage. • Ability to run/support automation/RPA/process improvement initiatives parallel to the core job Communication & Interpersonal skills • Ability to interact with client finance leads, understands the business and process. • Excellent in communication skills both oral and written as need to interact client leadership. Should be able to articulate the things. Good understanding of risks, issues and have thought process to anticipate the potential risks in a process and set mitigations plans/controls to eliminate or minimize the risks.
Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems • Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures • The person requires understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor or team leads • Generally interacts with peers and/or management levels at a client and/or within Accenture • The person should require minimal guidance when determining methods and procedures on new assignments • Decisions often impact the team in which they reside and occasionally impact other teams • Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shiftsBCom,CA Inter
Designation: Delivery Operations Associate Manager
Qualifications:BCom/CA Inter
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Role: The incumbent should be an expert in Accounts payable lifecycle and will be responsible for • For driving the process improvement, strategy, governance and end to end performance for PTP processes. • The role is also expected to perform the smooth transition for PTP sub-processes. • He / She must have independently managed the Accounts payable process for International client, worked in BPO organization in a prior assignment(S) at least 10 years driving business transformation. Functional Responsibilities: • Define and design processes: Design, document, and manage the end-to-end PTP process, from requisitioning goods and services to the final payment. • Create and enforce global policies, procedures, and standards to ensure process consistency and compliance across all regions and business units. • Complete understanding of accounts payable life cycle and must possess in-depth knowledge of processing all categories of Invoices (PO, Non-PO, OTP Invoices, Utility Invoices, Statutory Payments, Payments Vendor Master, AP helpdesk. • Identify inefficiencies and bottlenecks in the process and champion initiatives to drive continuous improvement using methodologies like Lean or Six Sigma. • Should be an expert in managing all sub-processes PTP. • Must have experience of handling international client in BPM organization. • Must possess great interpersonal skills, must have experience of speaking to client leads and have regular governance. • Lead the governance calls with client leadership, understands the business, interaction and driving discussion with internal stakeholders like. Business Transformation, HR • Experience in due diligence, Solution validation for new processes. • Track the progress of Knowledge Transfer, Transition progress and proactively work on deviation if any to fix it. • Drive process efficiency by improving business outcomes, Process metrics. • Transformation of the process and reduction of cost, rework %. • Drive controls & compliance in a process and ensure 100% noiseless operations. • Manage required and appropriate reporting to facilitate informed decision making (e.g. aging, forecasted payables) • Responsible for 100% compliance on organization policies and drive the culture in a team.
What are we looking for? •Client Management People Management Responsibilities: • Supervise team of experts/ team of 20 FTEs • Evaluate the performance on timely basis to avoid impact on process and people. • Develop/mentor team; provide advice, counselling, soft skills guidance; interpersonal, interaction skills • Monitor and drive capacity utilization by balancing the process and people aspect. • Supervise and resolve people issues on timely basis and drive the team towards collective goal of the process. • Foster Client & Accenture culture and values • Driving productivity and transformation initiatives •Microsoft Excel •Microsoft Excel VBA Programming Qualifications & Experience. • 12-15 years of AP experience out of which 10 years in BPO and 9 years minimum with experience @ Lead roles specifically in GPO • Minimum bachelor’s degree in finance accounting or related field • Advanced knowledge of AP concepts and applications • Strong understanding of AP metrics and SLAs and the factors that influence them. System & applications • Experience of working in SAP ERP would be an added advantage but not mandatory. • Intermediate knowledge of MS office tools (Excel/Word/PPT) is must. • Having advanced excel knowledge would be an added advantage. • Ability to run/support automation/RPA/process improvement initiatives parallel to the core job Communication & Interpersonal skills • Ability to interact with client finance leads, understands the business and process. • Excellent in communication skills both oral and written as need to interact client leadership. Should be able to articulate the things. Good understanding of risks, issues and have thought process to anticipate the potential risks in a process and set mitigations plans/controls to eliminate or minimize the risks.
Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems • Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures • The person requires understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor or team leads • Generally interacts with peers and/or management levels at a client and/or within Accenture • The person should require minimal guidance when determining methods and procedures on new assignments • Decisions often impact the team in which they reside and occasionally impact other teams • Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shiftsBCom,CA Inter
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
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