Project Role : Web Developer
Project Role Description : Design, build and test web-based applications for various site components and edit site content. Document technical designs and specifications. Research and incorporate updated content for websites.
Must have skills : ServiceNow IT Service Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary As a ServiceNow Support & Developer (Infra Tech Support Practitioner), you will be responsible for the end-to-end support, administration, and development of the ServiceNow platform. This includes incident and request management, platform maintenance, workflow development, and module customization. You will work across IT infrastructure layers to provide L1/L2 support, implement ITSM processes, and contribute to automation and efficiency enhancements. The role demands a mix of platform expertise, infrastructure knowledge, and hands-on development capabilities within a defined IT operating model. Roles & Responsibilities - ServiceNow Support & Administration: - Provide technical L1 and L2 support for ServiceNow incidents, service requests, and platform issues. - Manage day-to-day operations of ServiceNow ITSM modules (Incident, Problem, Change, Request). - Perform platform administration, including user/group management, role assignments, and access control. - Monitor system performance, usage, and health of the ServiceNow instance. ServiceNow Development: - Design and develop custom workflows, business rules, client scripts, UI policies, and catalog items. - Build and maintain automation solutions for ITSM processes using ServiceNow scripting (JavaScript). - Implement custom integrations using REST/SOAP APIs and MID Server (if applicable). - Create and maintain reports, dashboards, and performance analytics for key ITSM metrics. Process & Documentation: - Contribute to the continuous improvement of ITSM processes and platform enhancements. - Maintain and update system and solution documentation. - Participate in sprint planning, daily stand-ups, and release management activities as part of Agile/ITIL practices. - Engage in cross-functional collaboration with other technical and business teams. Professional & Technical Skills Core ServiceNow Skills: - Minimum 3 years of hands-on experience with ServiceNow administration and development - Strong knowledge of ITSM modules (Incident, Change, Problem, Request) - Experience in client/server scripting (JavaScript, Glide API) - Development of catalog items, workflows, notifications, and integrations - Familiarity with Scoped Applications, Update Sets, and Application Lifecycle Other Technical Competencies: - Experience with reporting tools like Power BI or Tableau - Good understanding of ITIL frameworks and service operations - Experience with REST/SOAP API integrations in ServiceNow (preferred) - Basic scripting/automation beyond ServiceNow (PowerShell, Python) is a plus Additional Information: - The candidate should have minimum 3 years of experience in ServiceNow IT Service Management. - This position is based at our Pune office. - A 15 years full time education is required. Preferred Certifications: - ServiceNow Certified System Administrator (CSA) – Required/Preferred - ITIL Foundation Certification15 years full time education

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.