About the Role

We are looking for a Business Process Consultant (BPC) with strong expertise in ServiceNow and a solid understanding of business process management in an agile delivery environment. As a BPC, you bridge the gap between business needs and technical implementation, helping clients optimize and advise on ServiceNow platform usage, improve processes, and deliver value through innovative solutions.

You will work closely with product owners, business stakeholders, developers, and project managers across all the modules available.

Unique opportunity to work for different companies and projects.

Key Responsibilities

• Act as the link between business stakeholders and technical teams, translating business requirements into clear ServiceNow solutions.
• Support clients in process analysis, optimization, and documentation in alignment with ServiceNow best practices
• Conduct workshops, interviews, and requirement-gathering sessions with business users.
• Assist in building user stories, acceptance criteria, and process flows within Agile/SAFe delivery.
• Provide functional expertise across ServiceNow modules depending on project needs.
• Participate in testing, UAT support, and training sessions to ensure adoption and user enablement.
• Participate on the release/deploymentem/hypercare phase
• Collaborate with Scrum Masters, Product Owners, Developers and Solution Architects to ensure smooth delivery.
• Contribute to continuous improvement initiatives within the ServiceNow delivery center, including knowledge sharing, templates, and standards.

Required Skills & Experience

• 3–5 years of experience as a Business Analyst, Process Consultant, or Functional Consultant (preferably in ServiceNow projects).
• Strong knowledge of IT Service Management (ITSM) processes; exposure to other modules like HR or SPM is a plus.
• Experience working in Agile/SAFe environments.
• Ability to create process documentation, workflows, and requirement specifications.
• Strong communication and facilitation skills for client-facing workshops.
• Analytical thinking and problem-solving skills.
• Experience with ServiceNow platform at functional/consulting level (configuration knowledge is a plus).
• Ability to quickly understand the clients industry
• Fluent in English; additional European languages are an advantage.

Nice-to-Have

• ServiceNow certifications (e.g., Certified System Administrator, ITSM Implementation Specialist).
• ITIL 4 Foundation or similar certification.
• Experience in change management, training, or adoption support.
• Previous consulting experience in an international environment.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.