Description & Requirements
RENEWAL BY ANDERSEN SUMMARY:
Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members’ personal and professional growth, and celebrating our differences. We are committed to an inclusive workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they’re most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you.
The purpose of the Accounting & Finance Coordinator position is to ensure accuracy in payments received from homeowners as well as payments to our subcontracting partners. They are responsible for eliminating discrepancies and ensuring timely collection of unpaid balances.
POSITION RESPONSIBILITIES
- Accountable for managing AR with a focus on minimizing bad debt expense while ensuring high levels of homeowner satisfaction and maintaining lowest level of AR possible at all times.
- Enters payments from homeowners & enters labor payments to our partners
- Makes decisions on collections and works with managers on escalated cases involving final demand letters, property liens, etc.
- Responsible for managing and auditing accounts and access to 3rd party finance lender portals and admin payment portal.
- Maintains and reviews key performance indicators (KPI’s). Audit and investigate as appropriate. Support and document implementation of process changes.
- Cross-training and assisting in other areas of the business as decided by supervisor.
- Investigates and resolves discrepancies involved with payments, refunds, financing, and business adjustments.
- Responsible for training of all team members in retail location for process payments in portals and Salesforce. Maintain training documentation for successful onboarding of new team members. Serve as POC for Corporate communications and partnering related to payments process at location.
MINIMUM QUALIFICATION, SKILL AND/OR COMPETENCY REQUIREMENTS
- High School diploma or equivalent plus a minimum of 1 year Accounting/Finance experience.
- Advanced phone etiquette including qualified talk tracks involved in escalated collection calls with homeowners.
- Advanced word processing and spreadsheet skills
- Demonstrates ability to work and contribute in a team environment.
- Strong verbal and writing skills.
- Customer Orientation
- Flexibility & Positive outlook
- Negotiation Skills
- Detail Orientation
Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensations package for your preferred role during the hiring process. Successful candidates in this role are expected to earn $26 - $35 per hour.
CULTURE AND BENEFITS:
Who we are is not just what we do but why we do it. Ultimately, we do what we do to make a difference. Renewal by Andersen is united by a goal to make a difference in the lives of our homeowners, our colleagues, our families and our communities. Our team members have a passion for what we do and are empowered to exceed expectations and deliver delight not just at work, but in our communities. Our teams across North America invest in all those they interact with because Renewal Cares. It's who we are; we are one network of Difference Makers.
Benefits include, and are not limited to:
• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing
• Medical, dental, prescription, vision coverage
• Tax-advantaged accounts for healthcare expenses
• Life Insurance
• Paid Time Off, Paid Holidays
• Paid Maternity Leave & Paid Parental Leave
• Dependent Care Flexible Spending Account
• Career Growth Planning & Nationwide Career Opportunities
PROFIT SHARING: In 2025 Andersen has set a profit sharing target of $3,500 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.
VISA SPONSORSHIP: At this time, we are not sponsoring candidates for work authorization in this position. Should you independently secure work authorization, please consider applying to this position.
EQUAL OPPORTUNITY EMPLOYER: Andersen Corporation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristics protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.
If you need a reasonable accommodation to complete a job application, participate in a job interview, or engage in any part of the hiring process, please contact TACompliance@andersencorp.com.
We look forward to seeing how your unique skills, background and experience will inspire our team and help us continue to be the leader we are today.
Posting City:
Jessup, MD