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Metrology and Inspection(PDC) IT Customer Engineer

Applied Materials

Applied Materials

IT, Customer Service
Hwaseong-si, Gyeonggi-do, South Korea
Posted on Apr 10, 2025

Key Responsibilities

  • Performs server troubleshooting leading to root cause and problem solution

  • Performs complex troubleshooting for tool computing

  • Works with external vendors that provide support 3rd party H/W

  • Responsible to tool/server recovery following part replacement

  • Provides technical guidance to other CE on computing

  • Works in collaboration with experts on server installation, can lead certain installation tasks independently

  • Technical English is very important

  • Computing/IT experience is a must (we can catch up on FAB and basic intro to PDC tools as part of the training)

  • T/S logic is important but must be combined with computing knowledge

  • Self learning is important (some of the materials are self paced training, all of course are in English)

Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge

  • Is skilled in a range of processes, procedures, systems and tool sets to carry out assigned tasks or has developed deep skills and knowledge of tools in a single area

Business Expertise

  • Uses knowledge of how the team integrates with others to accomplish the team objectives

  • Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge

Leadership

  • Provides informal guidance and support to more junior team members

Problem Solving

  • Provides solutions to problems in situations that are atypical or infrequently occurring based on practice and existing precedents or procedures

Impact

  • Impacts the quality, timeliness and effectiveness of the team; uses discretion to modify work practices and processes to achieve results or improve efficiency

Interpersonal Skills

  • Explains technical information within the team

Qualifications

Education:

Bachelor's Degree (Required)

Skills:

Certifications:

Languages:

Years of Experience:

4 - 7 Years

Work Experience:

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 20% of the Time

Relocation Eligible:

No

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.