Customer Engagement & Representation

• Serve as the primary account owner, representing Applied Materials to the customer and accurately conveying customer needs, priorities, and challenges back to the company.
• Build strong, trusted partnerships with new and existing customers by understanding their operational issues, service requirements, and long‑term technology objectives.
• Maintain continuous engagement with customer stakeholders to drive value through Applied’s service offerings and secure long-term business relationships.
  

Service Sales Strategy & Execution

• Identify customer needs at the tool, module, and fab levels, and develop complex, customer‑specific service sales strategies that align with AGS business goals.
• Present the full portfolio of Applied Global Services—including performance contracts, parts and labor offerings, productivity solutions, and FabVantage analytics—to articulate clear value propositions.
• Communicate AGS product and service roadmaps to customers, while ensuring internal Service Business Units understand customer technology roadmaps and challenges.
  

Collaboration & Cross-Functional Alignment

• Work closely with the Field Organization to gain insight into tool performance, recurring issues, and fab-level constraints that influence service opportunities.
• Partner with Service Business Units, FabVantage, Business Development, and Marketing to shape technical solutions and commercial strategies tailored to each customer.
• Coordinate with Legal, Contract Management, the Global Contact Center, and other internal stakeholders to ensure successful creation, negotiation, and execution of service agreements.
  

Sales Operations & Deal Management

• Prepare detailed pricing proposals for AGS offerings and negotiate terms to final price in alignment with company objectives and customer expectations.
• Manage the order-booking process, ensuring accurate documentation and timely submission of contracts and commercial agreements.
• Conduct follow-up on accounts receivable to ensure timely payments and maintain financial health of assigned accounts.
  

Account Management & Reporting

• Maintain comprehensive account coverage, including customer visit summaries, opportunity pipelines, and strategic account plans.
• Develop and execute customer-specific action plans, ensuring timely closure of opportunities and proactive management of risks.
• Regularly update internal systems with account information, forecast accuracy, and engagement activities to support organizational visibility and decision-making.

Qualifications & Requirements

• 5–20 years of experience in engineering and/or sales, related fields
• Excellent communication skills, capable of interacting effectively across customer engineering, procurement, and executive teams.
• Demonstrated team player, with proven ability to collaborate across cross-functional groups including Field Service, Product Groups, Legal, and Business Development.
• Ability to analyze customer issues, develop solutions, and articulate clear business value.
• Strong negotiation skills and experience driving complex, multi-stakeholder commercial engagements to closure.