Vice President, HR Service Operations
Ares Management
Over the last 20 years, Ares’ success has been driven by our people and our culture. Today, our team is guided by our core values – Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy – and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming, we are committed to fostering a welcoming and inclusive work environment where high-performance talent of diverse backgrounds, experiences, and perspectives can build careers within this exciting and growing industry.
Job Description
This is an excellent opportunity to join a fast-paced, highly dynamic Human Resources team that is innovating and making a positive impact on the people of Ares. We are seeking a dynamic Vice President, HR Optimization leading the Service Operations function. In this role, you will oversee the Service Operations function, managing global HR inquiries, HR Employee Data Management, global onboarding and work authorization, and the execution of day-to-day HR processes and tasks. This role is critical in ensuring seamless HR operations and delivering exceptional service to employees worldwide.
Reporting relationships
Reports to: Head of HR Optimization
PRIMARY FUNCTIONS AND ESSENTIAL RESPOSIBILITIES
Service Operations Leadership:
Lead and manage the Service Operations function, ensuring efficient handling of global HR inquiries and requests.
Oversee and direct the Service Operations team, offering mentorship and support to foster team growth and development.
Develop and implement strategies to enhance service delivery and employee satisfaction.
Develops scalable methodologies and tools to optimize HR operations and streamline core processes like onboarding, hiring, terminations, and others that make up the employment life-cycle.
Provides oversight and ensures strong quality control and review processes are in place to maintain HR Knowledgebase as well as Ares’ internal procedures and guides
Implement and leverage tools to automate processes, enhancing sustainability and scalability.
Monitor and analyze service metrics to identify areas for improvement.
HR Employee Data Management:
Oversee the management and maintenance of HR employee data, ensuring accuracy, confidentiality, and compliance with data protection regulations.
Implement best practices for data management and continuously improve data processes.
Global Onboarding and Work Authorization:
Lead the global onboarding process, ensuring a smooth and positive experience for new hires.
Manage work authorization processes, ensuring compliance with local and international regulations.
Collaborate with regional HR teams to streamline onboarding and work authorization procedures.
HR Process and Task Execution:
Oversee the execution of day-to-day HR processes and tasks, ensuring timely and accurate completion.
Develop and document standard operating procedures for HR processes.
Identify opportunities for process automation and improvement.
Primary functions and essential responsibilities
Qualifications
Education:
Bachelor’s degree in human resources, Business Administration, or a related field; Master’s degree preferred.
Experience Required:
10+ years of experience in HR operations, shared services, or related field
Strong knowledge of HR best practices, data management, and HR compliance requirements
Proven track record of leading and optimizing HR service operations/shared services in a global organization
Proficiency with Microsoft Office suite – particularly Outlook, Word, Excel, PPT
Prior experience with Workday (HRIS) required
General Requirements:
Excellent problem-solving capabilities, with timely resolution, demonstrating an ability to work independently with limited guidance and exercise independent judgment, including knowing when to elevate concerns or issues
Ability to manage time and priorities well in a deadline-driven, fast paced department
Excellent client service orientation/stakeholder management
Demonstrates an eager, can-do attitude, willing and wanting to learn and take on projects as needed in dynamic environment
Ability to maintain confidential information in compliance with HR & Firm policies
Excellent communication skills and a strong team orientation
Technology savvy and willing to learn new systems in a short period of time
A self-starter with excellent multi-tasking capabilities
Reporting Relationships
Head of HR OptimizationCompensation
The anticipated base salary range for this position is listed below. Total compensation may also include a discretionary performance-based bonus. Note, the range takes into account a broad spectrum of qualifications, including, but not limited to, years of relevant work experience, education, and other relevant qualifications specific to the role.
$175,000-$215,000
The firm also offers robust Benefits offerings. Ares U.S. Core Benefits include Comprehensive Medical/Rx, Dental and Vision plans; 401(k) program with company match; Flexible Savings Accounts (FSA); Healthcare Savings Accounts (HSA) with company contribution; Basic and Voluntary Life Insurance; Long-Term Disability (LTD) and Short-Term Disability (STD) insurance; Employee Assistance Program (EAP), and Commuter Benefits plan for parking and transit.
Ares offers a number of additional benefits including access to a world-class medical advisory team, a mental health app that includes coaching, therapy and psychiatry, a mindfulness and wellbeing app, financial wellness benefit that includes access to a financial advisor, new parent leave, reproductive and adoption assistance, emergency backup care, matching gift program, education sponsorship program, and much more.
There is no set deadline to apply for this job opportunity. Applications will be accepted on an ongoing basis until the search is no longer active.