Over the last 20 years, Ares’ success has been driven by our people and our culture. Today, our team is guided by our core values – Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy – and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming, we are committed to fostering a welcoming and inclusive work environment where high-performance talent of diverse backgrounds, experiences, and perspectives can build careers within this exciting and growing industry.

Job Description

Ares is seeking a Compliance Technology Support (Pega-Focused) professional to join our Legal, Risk & Compliance (LRC) Technology team in Mumbai. This role is primarily focused on the Pega platform, supporting the stability, performance, and day-to-day operations of critical compliance workflows, and contributing to continuous improvement through configuration, troubleshooting, and light enhancement work within Pega.

The position reports to a New York-based Engineering Lead and partners closely with global engineering and product teams, business stakeholders, and vendors as needed. The ideal candidate has worked full-time, hands-on in Pega in a production environment and is eager to deepen platform expertise while developing broader domain knowledge in Legal, Risk, and Compliance. Familiarity with AML/KYC workflows is a plus.

PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES

• Provide day-to-day operational support for Pega-based compliance applications, ensuring platform stability, responsiveness, and a high-quality user experience.
• Triage, troubleshoot, and resolve incidents and service requests across Pega workflows: identify root cause, implement fixes/workarounds, and escalate effectively when needed.
• Perform hands-on Pega configuration and light development under guidance (rules/config updates, case lifecycle adjustments, UI updates, reports, minor enhancements, production hotfixes as appropriate).
• Support releases and change management for Pega applications, including pre-release validation, deployment checklists, post-release verification, and rollback readiness.
• Monitor application health and workflow execution (alerts, batch jobs/interfaces, queue/backlog behavior where applicable), ensuring timely response and clear stakeholder communication.
• Partner with engineering teams to conduct root-cause analysis and implement preventative improvements (performance tuning, error handling, validation rules, monitoring enhancements).
• Maintain and continuously improve operational documentation for Pega applications: runbooks, known error guides, support playbooks, and standard operating procedures.
• Assist with user support and adoption needs (how-to guidance, training reinforcement, issue reproduction, feedback capture) with a strong client-service mindset.
• Proactively identify recurring pain points and propose platform improvements (automation, guardrails, monitoring, better diagnostics, documentation) to reduce support effort and improve reliability.
• Communicate clearly and proactively across time zones—providing concise status updates, setting expectations, and closing the loop with stakeholders.

QUALIFICATIONS

• 3+ years of experience in a technical role supporting enterprise applications, with meaningful hands-on ownership in production environments.
• Hands-on, full-time Pega experience supporting and/or configuring Pega applications (required).
• Bachelor’s degree required (Computer Science, Engineering, Information Systems, or related field).
• Strong problem-solving skills with attention to detail and a strong sense of accountability.
• Clear written and verbal communication skills; able to document issues, actions taken, and outcomes succinctly.

Experience Required

• Demonstrated experience working hands-on within Pega, including:
  • Supporting Pega case/workflow applications in production
  • Troubleshooting and diagnosing workflow issues (rules/config, case state, data validation, UI behavior)
  • Performing configuration updates and minor enhancements within established guardrails
  • Participating in release/deployment activities and post-release verification
• Experience working in a structured support environment, including incident/request management, prioritization, escalation, and post-incident follow-up.
• Familiarity with SDLC and change management concepts (environments, regression validation, deployment coordination).
• Working knowledge of SQL (preferred) for basic querying and troubleshooting.
• Exposure to Legal/Risk/Compliance processes is preferred; familiarity with AML/KYC workflows is a plus.
• Experience collaborating with distributed teams across time zones, including structured handoffs and proactive communication.

Preferred Qualifications

• Exposure to Pega best practices (guardrails, reusable rules/components, performance considerations, documentation discipline).
• Experience supporting integrations connected to Pega (APIs/services, file transfers, batch jobs) and monitoring/alerting tools.
• Familiarity with Jira/Confluence (or similar) for ticketing and documentation.
• Interest in growing into deeper Pega engineering responsibilities over time (enhancements, platform improvements, and broader ownership).

General Requirements

• Fast-moving, highly responsive, and service-oriented; prioritizes stakeholder impact and clear communication.
• Strong ownership mindset; takes responsibility from intake through resolution and follow-through.
• Actively seeks feedback, incorporates it quickly, and demonstrates measurable improvement over time.
• Curious and committed to continuous learning; builds platform knowledge through documentation, shadowing, and post-incident reviews, and shares learnings with the team.
• Comfortable operating with ambiguity; exercises good judgment and escalates appropriately.
• Willingness to flex working hours as needed to support global collaboration and production needs.

Reporting Relationships

There is no set deadline to apply for this job opportunity. Applications will be accepted on an ongoing basis until the search is no longer active.