Joining Arup

Arup’s purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world.

Arup’s Digital Technology group is home to our Service Management Excellence team, a collaborative, forward‑thinking group that drives best practice, service quality, and continual improvement across our global technology landscape. We help shape the way Arup designs, delivers, and operates its digital services, ensuring they are reliable, well‑governed, and continually evolving. As part of this team, you’ll contribute to strengthening key IT service practices such as Configuration Management and Change Enablement, enabling accurate data, safer change, and a smooth service experience for our people worldwide.

Watch this short clip to discover how Arup are shaping a better world and how you could be a part of it!

The Opportunity

At Arup, you belong to an extraordinary collective – in which we encourage individuality to thrive. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas. You will have the opportunity do socially useful work that has meaning – to Arup, to your career, to our members and to the clients and communities we serve.

In this role, you will contribute to the reliability and resilience of Arup’s digital services by improving the way we manage configuration data and enable safe, efficient change across our global technology landscape. This is a chance to make a visible impact on how Arup plans, delivers and evolves its digital environment.

What’s unique about this role — what’s in it for you?

• You’ll play a key part in shaping Arup’s core IT service practices, influencing how change and configuration management operate across the organisation.

• You’ll work with modern approaches to digital delivery, including service mapping, automation, risk‑based approvals and collaboration with DevOps and engineering teams.

• You’ll lead activities that directly improve service stability, data accuracy and the overall digital experience for thousands of colleagues worldwide.

Growth and development opportunities

• Build deep expertise in ServiceNow CMDB, CSDM, and modern Change Enablement — all high‑demand skills in the global market.

• Gain exposure to complex service environments, cross‑regional collaboration and emerging delivery models.

• Develop leadership capability through chairing CAB/ECAB, guiding others, and contributing to governance and process maturity.

• Influence strategic improvements and help shape Arup’s future ways of working in IT service management.

Key responsibilities

• Strengthen Configuration Management processes, governance and data quality.

• Improve CMDB accuracy, service mapping and dependency modelling.

• Enhance Change Enablement through automation, risk evaluation and streamlined workflows.

• Provide insights and reporting to support decision‑making and risk management.

• Coordinate or support high‑risk or complex changes and facilitate virtual CAB/ECAB meetings.

• Partner with a wide range of technical and operational teams to solve problems and improve service outcomes.

What a typical day might look like

• Reviewing CMDB dashboards and identifying data quality or service mapping improvements.

• Meeting with engineering or application teams to resolve configuration issues or enhance discovery and modelling.

• Preparing assessments and insights for upcoming changes, followed by facilitating a Virtual CAB session.

• Supporting a continuous improvement initiative — for example refining workflow automation, tuning risk scoring logic or updating process documentation.

• Collaborating with colleagues across regions to solve issues, validate data or test enhancements in ServiceNow.

Did you know: Our Digital Technology team are proud prior winners of the IT Team of the Year Award at the Chartered Institute of IT’s UK IT Industry Awards.

Is this role right for you?

You’ll thrive in this role if you bring:

• Expertise in Configuration Management and CMDB/CSDM data quality, including improving CI accuracy, service mapping, and governance in complex environments.

• Strong experience in Change Enablement, with confidence facilitating CAB/ECAB sessions and supporting high‑quality, risk‑based change decisions.

• Hands‑on proficiency with ServiceNow, particularly CMDB, discovery, workflows, and reporting, with the ability to test, enhance and support platform improvements.

• Excellent analytical, problem‑solving, and communication skills, enabling you to translate data into insights and collaborate well with both technical and non‑technical stakeholders.

• A proactive, improvement‑focused mindset, with the ability to spot opportunities, drive automation, and contribute to maturing ITSM practices.

What we offer you

At Arup, we care about each member’s success, so we can grow together.

Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive – through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do.

We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup’s legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts.

Different people, shared values

Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas – this drives our excellence.

Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion – we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at Careers - Your Life at Arup.

We are committed to making our recruitment process and workplaces accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application or interview process, and/or to perform the essential functions of the role. We will do everything we can to support you.

Our Application Process

To understand what to expect next, please visit our Careers page Our aim is to make this process as streamlined and easy as possible for our applicants.

Please note that all applicants must apply directly via the job portal and applications sent via email will not be considered. If this role is not quite what you are looking for, but you are interested in other opportunities for a future with purpose, please sign up to our Talent Community where you will be kept up to date with roles suitable for you to shape a better world.

Stay safe online - Arup will never ask for payment or your bank details as part of our recruitment process.