Joining Arup

Arup’s purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world.

Arup is the creative force at the heart of many of the world’s most prominent projects in the built and natural environment. Working in more than 140 countries, the firm’s designers, engineers, architects, planners, consultants, and technical specialists work with our clients on innovative projects of the highest quality and impact. As a wholly independent organisation, we are owned in trust for the benefit of our employees and their dependants: with no shareholders or external investors we determine our own business priorities and direction.

The Opportunity

Provide robust support across the Mids-West geography, with focus on the Cardiff and Bristol office as part of the Workplace Facilities Management Team. This role supports the delivery of a high-quality workplace experience while assisting with the day-to-day coordination of hard and soft facilities services. Working as part of the Workplace & Facilities Management (WFM) team, the role focuses on providing strong operational support, ensuring a safe, clean, and well-functioning office environment, and delivering excellent service to staff and visitors. This is a hybrid role, based the Cardiff office with regular travel to other offices (approximately 2 days per week or as required).

Key responsibilities:

Workplace Experience & Front-of-House

• Provide a professional front-of-house service, greeting visitors and ensuring Health & Safety procedures are followed.
• Support the coordination and delivery of internal and client events.
• Assist with meeting room bookings, setup, AV coordination, and hospitality.
• Maintain a high standard of presentation across office and meeting spaces.

Facilities & Contractor Support

• Support the coordination of hard and soft services (e.g. cleaning, maintenance, catering, security).
• Assist with contractor management processes, including inductions and documentation checks.
• Track contractor visits and support planned and reactive works.
• Escalate issues or service failures to senior team members where required.

Health, Safety & Compliance

• Maintain awareness of Health & Safety requirements and support a safe working environment.
• Assist with permits, contractor RAMS checks, and compliance processes under guidance.
• Support audits, inspections, and updates to required HSE records.
• Act as First Aid / Fire Marshal where required (or willingness to train).

Administration & Office Support

• Provide general administrative support including data entry, document management, and reporting.
• Manage post, couriers, stationery, and office supplies.
• Report maintenance issues and liaise with relevant teams (DT, AV, WFM).
• Support systems such as booking platforms and CAFM tools (where applicable).

Team & Stakeholder Support

• Work collaboratively with WFM colleagues to support consistent service delivery across sites.
• Build effective working relationships with internal teams and service providers.
• Provide support across multiple office locations where required.

Is this role right for you?

• Experience in hard and/or soft services, with the ambition to develop skills across both areas through training
• Strong customer service and communication skills
• Be experienced in standard office administrative procedures, including Microsoft packages
• Good organisational skills
• Ability to manage multiple tasks and priorities
• Proactive, flexible, and team-oriented
• Attention to detail
• Expertise with booking systems including Concur, CAFM System and Condeco would be advantageous.
• First Aid & Fire Marshal trained or desire to be.
• IOSH Managing Safely qualified or desire to be.
• Manual handling training will be provided.

What we offer you

At Arup, we care about each member’s success, so we can grow together.

Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive – through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do.

We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup’s legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts.

Different people, shared values

Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas – this drives our excellence.

Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion – we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at www.arup.com/careers/your-life-at-arup.

We are committed to making our recruitment process and workplaces accessible to all candidates. Please contact lia.wiltsher@arup.com to let us know if you need any assistance or reasonable adjustments throughout your application or interview process, and/or to perform the essential functions of the role. We will do everything we can to support you.

Our Application Process

To understand what to expect next, please visit https://www.arup.com/careers/recruitment-process/

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Recruitment Agencies - We have a Preferred Supplier List of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on the list.