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Merchant Portfolio Officer, Enterprise Payments

Bank of America

Bank of America

Multiple locations
Posted on Thursday, February 8, 2024

Job Description:

Job Title: Merchant Portfolio Officer

Corporate Title: Vice President

Location: London, Chester or Dublin

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

The Team:

Merchant Portfolio Officer's are part of an organization that provides support to the front line sales team on various sales related activities including cross sales and renewals as well as partnering across the broader organization with key Treasury and Banking partners to drive client experience, solutions and operational excellence.


The Merchant Portfolio Officer (MPO) is responsible for

  • Strategic client management

  • Deepening existing merchant relationships for driving client satisfaction.

  • Identifying and advising Merchant Services clients on program/platform optimisation

  • Help clients manage their total cost of payment acceptance.

  • Primary escalation point for clients in their assigned portfolio and identifying, analysing and resolving client issues.

What we are looking for:

  • Consultative Merchant Services Portfolio Management or Sales experience

  • Core Acquiring (Credit/Debit) industry experience

  • 5+ years of merchant portfolio management experience

  • Considerable knowledge of POS (integrated/standalone) payment interfaces

  • Ample analytical and organizational skills

Skills that will help:

  • Ability to cultivate and strengthen client relationships with senior business executives and IT staff members

  • Understanding of payment applications, merchant services industry applications, accounting systems, competition/competitive landscape in the payments industry, enterprise resource planning systems (ERP), data security (PCI), file formatting and data transmissions

  • Demonstrated ability to work with minimal supervision toward the achievement of personal and team goals.

  • Demonstrated effective communication skills, including written, oral and presentation skills.

Bank of America:

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender/sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, membership of the Traveller community, age, sexual orientation, pregnancy or maternity, civil status, socio-economic background, responsibility for dependants, family status or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.