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Sr. ServiceNow Data Engineer

Bank of America

Bank of America

Data Science
Multiple locations
Posted on Thursday, February 8, 2024

Job Description:

About Us:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Position Summary

The Sr. ServiceNow Data Engineer will be responsible for designing, implementing, and maintaining data architecture within the ServiceNow platform. This position requires a deep understanding of the application of ServiceNow's Common Service Data Model (CSDM) across the platform and applications deployed within it.

Core responsibilities include:

  • Developing and executing a comprehensive strategy for the design, implementation, and continuous improvement of the CSDM and Configuration Management Database (CMDB) in alignment with organizational goals
  • Defining and maintaining data models, classes, and attributes within ServiceNow, including relationships, dependencies, and categorization, to accurately represent configuration items (CIs)
  • Design and implement data architecture strategies that ensure data consistency, quality, and security while supporting the scalability and future growth of the ServiceNow platform
  • Collaborating closely with cross-functional teams to integrate data from various sources into ServiceNow, ensuring data accuracy, reliability, and alignment with business needs
  • Continuously analyze and optimize data architecture to improve system performance, scalability, and efficiency, staying ahead of potential bottlenecks
  • Establishing and enforcing data governance policies, standards, and procedures for CMDB and CSDM, including data quality, integrity, and consistency
  • Creating and maintaining comprehensive documentation of data models, schemas, and architectural standards to facilitate knowledge sharing within the organization.
  • Providing guidance, mentorship, and technical leadership to other data architects and ServiceNow developers, fostering their professional growth
  • Collaborating closely with IT teams, business analysts, and stakeholders to thoroughly understand data requirements and translate them into practical solutions
  • Continuously monitor data architecture performance, proactively identify and troubleshoot issues, and implement solutions to ensure the reliability and availability of data services

Required Skills

  • Bachelor's degree in Computer Science or technical field, or equivalent work experience
  • 6+ years experience in a senior-level data engineering function
  • Experience leading and managing others
  • Proficiency in ServiceNow's data management features
  • Experience with data integration tools and technologies
  • Good understanding of Data Warehouse and Data Lake architectures
  • Excellent problem-solving and analytical skills
  • Strong written and verbal communication and interpersonal skills
  • Ability to thrive in a collaborative and innovative work environment

Desired Skills

  • ServiceNow Certified System Administrator (CSA) certification
  • ServiceNow Certified Implementation Specialist (CIS) in ITSM or ITOM


1st shift (United States of America)

Hours Per Week: