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Senior Operations Control Manager - Global Banking & Global Markets AML Onboarding

Bank of America

Bank of America

Jacksonville, FL, USA
Posted on Saturday, February 10, 2024

Job Description:

Job Description:

  • Demonstrate comprehensive understanding of Enterprise and Regional AML policy and standards; Global Banking and Markets products / business and operations processes.
  • Independently drive impact assessment and implementation of system; people; processes and control infrastructure for complex high volume AML Onboarding AMRS region.
  • Facilitate communication of impact and changes to AMRS Regional business stakeholders.
  • Be a subject matter expert for Anti Money Laundering issues within AMRS region, engage and collaborate closely with regional and global stakeholders within GFCC; Operations and Front Line Units to drive solutions with a 360 view.
  • Act as a point of contact and backup support in the region for AMRS:
  • Key AML technology and process-control projects and initiatives;
  • Management support of AML Self-Identified Audit Issues (SIAI) & Compliance Identified Audit Issues (CIAI)
  • Any other business matters related to AML that may arise during course of usual business


  • Responsible for design and management of internal control disciplines and proactively identify AML risk across GBGM
  • Responsible for Front Office AML escalations on behalf of GBAM to drive adherence to GBGM AML Standards
  • Support the QA processes across GBGM through ongoing review, remediation and partnership with QA team
  • Identify issues and/or control improvements for AML Onboarding across GBGM for AMRS and LATAM
  • Support team members liaising with sales/ client outreach teams to obtain and validate correct documentation to fulfill KYC requirements
  • Point of Contact for client escalations/complaints handling sensitive information during the onboarding journey
  • White Glove approach to support our AML KYC client outreach, and the ability to apply pragmatic thinking for complex questions and concerns

Requirements/Other Qualifications:

  • Highly Proficient with the MS Word Suite of tools to include Excel
  • Able to Conceptualize, lead and drive projects to completion
  • Influence change across multiple operational processes
  • Able to execute in a decentralized environment
  • High level of interpersonal skills
  • Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions
  • Excels in working among diverse viewpoints to determine the best path forward
  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
  • Commitment to challenging the status quo and promoting positive change
  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
  • Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world