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Technology Manager - GBS IND

Bank of America

Bank of America

IT
Multiple locations
Posted on Tuesday, February 13, 2024

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

The role of the Data Center and DMZ Network Implementation Engineer is to provide technical implementation services to support the evolution and ongoing support of the IP Network in response to projects (all types), upgrades, service and feature enhancements and for remediation/break-fix services. The work is always in alignment to the current and approved architectural, roadmaps, technology standards and templates, governance and change management policies set forth by the firm. While the role primarily has an implementation and validation engineering focus, a strong understanding of design engineering concepts is required.

Job Description*

The technology areas of focus for the role includes, Data Center and end user networks, public and private Network Transport and Optical systems and emerging technologies (Switched-Ethernet, LTE, etc.), Corporate/Branch and Building Networking including Wireless. Knowledge in related technology areas such as Voice and Voice over IP (VoIP) solutions is a plus. Network Appliance, Video and Unified Communications knowledge are important.

This role also provides senior networking technical support to Network Operations and partners with the Design and Architecture Engineering teams. An understanding of the role of Operations; troubleshooting practices and the use of proactive and reactive tools is important to the Data Network Implementation Engineer’s role. They must be mindful of how their role impacts the firm’s business and reputation. Concepts such as driving value, always delivering quality, and understanding how their work impacts service resiliency (C&R) are important. Understanding risk and having strong decision-making skills on assessing risk to the production network is essential to the success of the Network Implementation Engineer.

This role is part of a global solutions and service delivery organization. This position will interface with several collaborators; internal and external customers/suppliers/providers; architecture, product engineering, product management, finance and business management and operations teams. At times, they may interface with various levels of senior management. Strong written, verbal and presentation skills are a must. The candidate must be able to work on their own and successfully in team settings of various sizes and locations. Adherence and use of standards, product sets, templates, systems, and artifacts are important to the success of the engineer, the department, and the firm at large.

Key Responsibilities:

  • Managing Team of Engineering and Project managers, Ensure work assignment and Prioritization of work
  • Manage Internal and External Stakeholder
  • Manage Performance and Risk Matrices
  • Escalation management

Reinforce responsible growth, build capabilities by upskilling and reskilling team member

  • Work on process optimization/improvement opportunity
  • Work as Coach and mentor
  • Takes direct accountability for the resources and all assigned work tasks.
  • Ability to manage Network technical/engineering/implementation resource tasks and service delivery. This includes FTE/FTC/vendors and partners.
  • Develops, tracks, reports, and manages delivery.
  • Manages Risk and communicates
  • Candidate must understand how designs turn into Implementations that are based upon standards and defined strategies.
  • Works with Design and Architecture Engineering in a “knowledge sharing” capacity in support of the team’s adoption and successful delivery of technology (new), systems or process changes.
  • Plays a strong role in project delivery lifecycle management. Partners with the Design Engineering team to create Detailed Implementation Plans for all design, Test and Accept criteria, Back-Out and Validation plans and procedures. Adheres to Project Close-Out practices such as asset tracking, inventories, chargeback, documentation and the related systems, tools, and process updates.
  • Technical areas of focus include but are not limited to WAN/MAN, Routing, Switching, Firewalls, Load Balancers, LAN, TCP/IP, DNS, UDP, Latency, NAC, QoS, CAC, EIGRP, BGP, OSPF, Multicast, NHRP, ATM, PPP, IPv4, IPv6, MPLS, ACL, VNP, Building Wireless/Wi-Fi solutions (802.xx) and carrier “in-building wireless services (DAS) etc. Knowledge of Cable Systems a plus.

Requirements*

  • Experience in various equipment manufacturers including but not limited to CISCO, Juniper, Arista, Brocade, EMC, etc.
  • Financial services (Insurance, Banking, Investment banking), is a plus.
  • Knowledge and experience in Software and Systems Application and design (Linux, UNIX, etc.) a plus.
  • Has participated in design and/or implementation of major IT projects.
  • Experience in process re-engineering and work styles such as ITIL, Six Sigma, MOF/MSF, etc.is a required.

Education*

  • Bachelor’s degree in engineering, computer science,
  • Industry Certifications in CCDP, CCNA, CCNP, and CCIE are strongly preferred.

Experience Range*

  • Minimum of 18 to 20 years’ experience required in Data Networking-related disciplines in design, operate and implementation services.

Foundational Skills*

  • Minimum 5 Year in people manager role
  • Leadership: be a self-starter, self-directed and shows initiative.
  • Focused on execution, delivery, and commitment to delivery
  • Ability to work in a high paced environment.
  • Can manage risk; is a good decision maker.
  • Understands the big picture; can relate to the firm’s strategy and actions and how they support our business results.
  • Demonstrates ownership: Is accountable and influential/can hold others accountable (professionally).
  • Strong written and verbal communications skills. Ability to communicate and influence upward as well as laterally.
  • Must have strong CISCO NSO experience and general experience in Network Automation tools and processes.
  • Design, Implementation, Support Data Center SDN; ACI/NSX, Arista CloudVision is required
  • Design, Implementation, Support SDWAN is required, preferred if on Cloudgenix
  • Strong skills in Scripting required; Python, Ansible, PowerShell,
  • Strong Automation Skills – Expect, Rancid, REST/SOAP
  • Must have software development experience, should think like a software developer.
  • Must have a strong knowledge of Network Security.
  • Must adhere to global design authority processes and procedures.
  • Must demonstrate good computer skills and the use of various applications such as MS Office, MS Visio are required.
  • The ability to assemble professional documents and artifacts.
  • Must have extensive knowledge and experience using (both reactively and productive) advanced tooling. It includes but is not limited to Sniffer/wire Shark, Prognosis, Scripting, SolarWinds, HP NA/OpsWare/OpenView, etc.
  • Application experience with an innovation “mind-set” and how it impacts how engineering work gets done is important. Coding and application design experience is a plus.
  • Is responsible for the quality of the service outputs of his/her work.
  • Voice/VoIP/UC and Video knowledge (understanding of VoIP/UC systems (i.e., Cisco CUCM, AVAYA Communications Manager, Microsoft LYNC and Skype for Business, etc.) is important.
  • Crisis Management experience is a plus.

Desired Skills*

  • Minimum of 10 to 12 years’ experience required in Data Networking-related disciplines in design, operate and implementation services.
  • Cloud or SDN knowledge and experience a must.
  • Wireless LAN: Aruba preferred
    • Associated certifications JUNOS/JNCP, Arista, Cisco CCVP, and CCIP-Voice are a plus.
  • Design, Implementation, Support Data Center SDN; ACI/NSX, Arista CloudVision is required
  • Design, Implementation, Support SDWAN is required, preferred if on Cloudgenix
  • Strong skills in Scripting required; Python, Ansible, PowerShell,
  • Strong Automation Skills – Expect, Rancid, REST/SOAP
  • Experience working in an Agile environment

Strong background in IT service delivery role (i.e. engineering support for projects)

Work Timings*

-2:30 PM to 11:30 PM

Job Location*

Hyderabad/ Chennai/Mumbai