Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Core Technology Infrastructure:

• Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
• Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
• Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
• Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
• Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
• Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Job Description:

Join our dynamic team as a Service Delivery Specialist for APAC Network Services, supporting our network infrastructure across 12 different markets in the APAC region.

The Service Delivery Specialist for the Network Services Portfolio and Engagement APAC team is responsible for the efficient and effective delivery of network services to internal bank customers. This role acts as the primary liaison between the network engineering/operations teams and the commercial/procurement functions to ensure seamless service delivery, vendor management, and lifecycle management of network assets. You will help execute the strategy, manage financial and commercial aspects, and handle procurement of network circuits, pipes, switches, and other essential components. You will work closely with the manager and liaise with our global team to ensure smooth transitions and strategic success.

The ideal candidate will have 3 years of experience in service delivery, or commercial/procurement roles, preferably within the financial services or banking sector. A strong understanding of network technologies, vendor management, procurement processes, and financial management is essential. The candidate should possess excellent problem-solving, communication, and customer service skills. This role requires a proactive professional dedicated to optimizing network service delivery and ensuring seamless operations.

Responsibilities:

Execution and Strategy

- Assist the manager in executing strategic plans for network infrastructure in alignment with business and IT goals.

- Collaborate with senior IT leaders and the global team to ensure network infrastructure supports business objectives and regulatory requirements.

- Support the design, implementation, and maintenance of network infrastructure.

Service Delivery Management

- Help manage the lifecycle of network components, from planning to decommissioning.

- Ensure compliance with industry standards for security, performance, and reliability.

- Coordinate with the operations team to maintain high availability and performance of network infrastructure.

- Network Changes and Upgrades: Collaborate with network engineering to plan and execute network changes, upgrades, and projects.

- Document network configurations, processes, and procedures, and maintain network asset inventories.

Contract and Vendor Management

- Assist in contract negotiations and manage relationships with network service providers and hardware vendors.

- Oversee procurement processes to ensure cost-effectiveness and adherence to budget.

- Monitor vendor performance to ensure SLA compliance and prompt issue resolution.

- Compare capacity management reports with vendor billing to ensure alignment and accuracy, identifying discrepancies and working with vendors to resolve them

Financial and Commercial Management

- Assist in developing and managing the budget for network infrastructure, ensuring efficient resource use and cost control.

- Provide financial reports and forecasts to senior management, highlighting variances and recommending actions.

- Ensure proper financial management of network infrastructure projects and operations.

Risk and Compliance

- Identify and help mitigate risks, including security vulnerabilities and service disruptions.

- Ensure compliance with regulatory requirements and internal policies.

- Conduct regular audits and assessments to identify areas for improvement.

Continuous Improvement

- Drive initiatives to enhance the performance, reliability, and security of network infrastructure.

- Stay updated on industry trends and emerging technologies.

- Foster a culture of innovation and excellence within the team.

Transition Management

- Act as a bridge between project and operations teams to ensure smooth transitions.

- Develop strategies for seamless handovers of new or upgraded infrastructure.

- Collaborate with project managers and operational teams on transition plans, including training and documentation.

Inventory Management

- Oversee the inventory of network components, ensuring accuracy and completeness.

- Maintain detailed records of circuit ownership for accountability and proper management.

Required Skills:

Education and Experience

• 3+ years of experience in a network support, service delivery, or commercial/procurement role, preferably in a financial services or banking environment
• Proficiency in network monitoring, management, and asset tracking tools
• Excellent problem-solving, communication, and customer service skills
• Strong analytical and financial management abilities
• Proven experience in vendor management, procurement, and contract negotiations and vendor billing
• Experience in capacity planning and management
• Ability to work independently and as part of a cross-functional team

Skills and Competencies

- Solid knowledge of network infrastructure components.

- Some experience in contract negotiation and vendor management.

- Excellent organizational and project management skills.

- Strong communication and interpersonal skills.

- Analytical and problem-solving capabilities.

Desired Skills:

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field
• Certifications such as ITIL, PMP, or CCNA
• Experience with cloud-based networking, software-defined networking (SDN), and virtualization
• Knowledge of financial industry regulations and compliance requirements
• Project management experience in network infrastructure projects