Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

The Business Controls Manager is responsible for the execution of NTCR NFRR Business Control Program, jointly accountable for managing the process with operations. The Business Controls Manager assists in designing controls and establishing performance metrics that are monitored to take action quickly.

• Work with the LOB to implement a process, risk, and control framework as a foundational component of an enhanced first line of defense risk management program
• Take an active part in and lead risk and compliance related projects and assessments
• Responsible for the oversight and execution of the NTCR Business Controls Program core functions for a LOB, including Issues Management, Complaints Management, Audits/ Exams Management, Operational Losses, Policy/Regulatory Assessments, Process Quality / Test Design Oversight and Control Partner Testing
• Manage, develop and oversee controls for a line of business
• Enhance, design, implement and provide ongoing oversight to the LOB Control environment
• Partner closely with senior management, compliance and other control partners to develop strategies, tools and reporting capabilities to strengthen current controls.
• Assist in the execution of internal control discipline and operational excellence within a LOB or ECF.
• Oversee LOB/ECF specific processes and tools to drive adherence to enterprise-wide Standards.
• Support the implementation of QA/QC processes within the LOB/ECF through ongoing monitoring and testing of controls.
• Identify issues and/or control improvements for remediation, whilst assisting in building out action plans and milestones.

Responsibilities:

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages the performance and productivity of team members that conduct quality inspection reviews
• Ensures timely execution of QA activities including control execution, case management, and results reporting
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Skills:

• Controls Management
• Oral Communications
• Risk Management
• Stakeholder Management
• Strategy Planning and Development
• Continuous Improvement
• Drives Engagement
• Influence
• Strategic Thinking
• Talent Development
• Data and Trend Analysis
• Decision Making
• Monitoring, Surveillance, and Testing
• Problem Solving
• Quality Assurance

Required Skills:

• Requires understanding of the business unit's products, services and processes, strong analytical, communication and relationship management skills.
• Acts as an ambassador of the risk culture
• Understanding of Process Owner Portal, Single Process Inventory, Issues oversight and Process Quality
• Leadership experience and/or application of leadership capabilities working with Sr Leadership
• Experience working with the Risk framework and displays Risk acumen

Desired Skills:

• Experience in Process Management or ability to identify, create, or implement process requirements
• Proficiency in deductive reasoning
• Inquisitive mindset and efficient in problem resolution and/or Root Cause Analysis
• Ability to effectively challenge and provide strategic influence