Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing. Job expectations include supporting continuous improvement of processes by identifying trends and understanding the operations environment.

Line of Business Job Description:

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing. Job expectations include supporting continuous improvement of processes by identifying trends and understanding the operations environment.

Schedule: Thursday – Sunday 7:00am – 5:30pm

Responsibilities:

• Leads implementation for products, services, and operational solutions
• Manages the design, documentation, implementation, and monitoring of new products and services
• Consults on procedural, technical, and operational changes
• Advances business products knowledge within operations environment
• Fosters relationships with partners and teammates
• Inspects data to identify issues and trends
• Presents reporting on key performance and implementation status
• Can manage complexity, demonstrate flexibility, prioritize tasks, delegate and execute in a fast-paced production environment
• Take direction from management
• Ability to successfully lead the team during the absence of management
• Supervise and cross-train staff / activities
• Balance the workload within the team
• Ability to update all daily reporting spreadsheets and logs while paying close attention to detail
• Ensure complete customer satisfaction via well trained staff, use of proper work instructions, adherence to Scope of Services
• Lift heavy boxes, paper as needed (up to 40 pounds)
• Participate in cross-training and perform other duties as needed.
• Maintain the highest level of customer care while demonstrating a friendly and cooperative attitude
• Consistently adhere to business procedures and guidelines
• Adhere to all safety procedures and company policies.
• Resolve employee issues in a timely and professional manner
• Resolve internal and external client issues efficiently and in a timely manner
• Perform other tasks as necessary / assigned

Required Qualifications:

• Experience leading associates through change
• Experience providing performance feedback and coaching associates to success
• Lockbox experience
• Experience coordinating/deploying work to employees required
• Ability to effectively work individually or in a team environment
• Strong organizational and leadership skills required
• Computer proficiency in email environments including Microsoft Word/Excel
• Ability to adhere and administer company’s policies and procedures
• Standing and sitting for long periods of time
• Strong communication skills
• Strong problem-solving skills

Skills:

• Attention to Detail
• Monitoring, Surveillance, and Testing
• Policies, Procedures, and Guidelines Management
• Regulatory Compliance
• Written Communications
• Adaptability
• Business Acumen
• Continuous Improvement
• Critical Thinking
• Process Mapping
• Change Management
• Consulting
• Data Management
• Reporting
• Research

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540) Pay and benefits information Pay range $24.00 - $36.05 hourly pay, offers to be determined based on experience, education and skill set. Predictable pay This role is compensated with a base salary and is not incentive eligible. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.