Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Developer Experience is a growing department within the Global Technology division of Bank of America. We drive modernization of technology tools and processes and Operational Excellence work across Global Technology.

The organization operates in a very dynamic and fast-paced global business environment. As such, we value versatility, creativity, and innovation provided through individual contributors and teams that come from diverse backgrounds and experiences. We believe in an Agile SDLC environment with a strong focus on technical excellence and continuous process improvement.

Job Description*

The Developer Experience Crowdsourcing team has a need for a Technical Program Manager to help us design and implement new processes to enable and drive forward a new way of working.

The Technical Program Manager will take overall ownership for project success, including planning, coordinating, and delivery of a defined project which requires engagement from teams across multiple value streams/organizations. Key responsibilities include understanding & at times drafting the technical requirements, communicating the desired program outcomes, coordinating delivery, managing risks, ensuring compliance to standards, and providing visibility into the health of the program. This role ensures execution and delivery meets program goals, timeline, cost. Facilitating sync points between business and technology leaders across multiple organizations, as well as Risk and Compliance partners. The candidate is expected to have a deep understanding of Software development life cycle along with hands-on experience using CI/CD and other DevOps tools.

Responsibilities*

• Documents detailed requirements at Confluence, maintains RTM (Req Traceability Matrix) about the changes.

• Creates and enriches Jira work items, at epic and story level. Joins refinement calls and provide guidance to team.

• Leads and maintains the downstream users, sets expectations, and then refines the RTM and changes at confluence.

• Creates and maintains help guides/docs for users.

• Collaborates across teams to ensure that what changes/support are expected in each iteration.

• Joins connects with other POs of upstream and ensures that impact is discussed and documented.

• Takes care of watching and resolving product related questions/tickets as part of Support Model (Jira service requests)

• Works closely with Product manager to understand high level Product strategy and architectural direction.

• Expect to be meeting regularly with the PA team to make sure we are all aligned.

• Publish monthly process control metrics and support inquiries related to the supporting data.

• Support process inquiries through data analysis and the summarization of the findings

• Execute procedural tasks in support of GT-wide standards and process controls.

• Coordinating and facilitating the program routines –e.g., kick-off, program reviews, status review, stakeholder meetings, change controls, tollgates, etc.

• Facilitating technical discussions to understand user requirements around SPI process , Risk and governance.

• Documenting and understanding the solution to drive routines and engagement updates to Customers/Stakeholders.

• Must have excellent documentation skills.

• Planning and coordinates program delivery and dependencies across multiple value streams.

• Facilitating dependency management/risk management/impediment removal for the program.

• Facilitate the collation of information across workstreams.

• Facilitate weekly sync meetings.

• Providing status updates for the program to stakeholders and leadership pertaining to the desired outcomes, delivery, risks/issues, and schedule.

• Ensuring that execution is aligned with program outcomes by working with the sponsor / stakeholders.

• Should be a continuous learner with problem-solving mindset.

• Creates and maintains help guides/docs for users.

• Expect to be meeting regularly with the team to make sure we are all aligned.

• With some guidance, create the vision and roadmap for the product to align with strategic direction for the business or technology domain.

• Communicate the product vision and roadmap to stakeholders and the team.

• Collaborate with stakeholders to understand their needs and problems.

• Create and prioritize work for a team, learning to collaborate with cross functional teams.

• With some guidance, create and prioritize stories in the product backlog.

• Refine stories with the team to ensure there are enough “ready” stories to load the next 1-2 sprints.

• Review and accept stories and make on the spot decisions regarding scope and requirements.

• Work in partnership with the team to ensure that optimum value is obtained through technology and through a good understanding of the business.

Requirements*

Education*

• Graduation / Post Graduation

Certifications If Any: NA

Experience Range*

• 10 + Years

Foundational Skills*

• 2+ years technical project management experience

• 3-5 years of technical analyst or business analyst experience in process, risk, and governance.

• Process orientation – very structured and rigorous when it comes to process execution.

• Analytical skills – natural curiosity with data and natural problem-solving ability.

• Strong communication skills – proactively provides visibility into plans and status of work including raising blockers.

• Experience with policy, standard, and process governance.

• Familiarity with bank systems and processes for governance – i.e. RISE, Trident, ORCIT, POP, Horizon.

• Technical Skills – Basic knowledge of CI/CD Tooling: Jira, Jenkins, Artifactory, Tower, Quartz, Endeavor

• Proficient in digital collaboration with Agile Tools like JIRA, Confluence, SharePoint

• Proficient in Microsoft Office suite of products, with emphasis on Advanced Excel and PowerPoint

• Experience with enterprise project management controls.

  • Work with workstream leads / development teams to set up and maintain project information.

  • Manage project work break down structure (wbs)

• Familiar with the various digital media / communications channels internal to Bank of America

• Must be a creative and flexible thought leader who can be successful in a fast-changing environment.

• Has proven track record of preparing materials for all levels within the organization (practitioner through to senior leadership)

• Experience partnering with Senior Leadership to provide Program and Project level updates.

• Must have the ability to work independently with minimal supervision.

• Must possess analytical and problem-solving skills.

• Excellent oral and written communication skills

• Excellent time management and prioritization skills

Desired Skills*

• Experience with process mapping from design to implementation to maintenance

• Excellent organizational and prioritization skills

• A proactive approach to problem solving and think innovatively.

• Experience in Continuous Integration and Continuous Deployment Tools

• Must possess basic knowledge on programing languages (Java / Microsoft) , operating systems, databases and version control systems

• Proven track record in project delivery in an agile environment experience would be an added advantage.

Work Timings*

• 11:30 AM to 8:30 PM

Job Location*

• Chennai