Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

Canada Payment Operations supports a variety of Global Payment solutions including Payment processing, Cheque Clearing and Deposit services, Commercial Card processing, FX Operations, Investigations, Client Account Management, Nostro Reconciliation and branch support functions servicing our large Corporate, Commercial, and Business Banking clients.

This is a rotational role within Canada Payment Operations where the successful candidate will learn and be trained to support functions across multiple teams. The Operations Analyst will be required to execute tasks and functions assigned to the highest standards to support the day-to-day operational business objectives, serve our corporate clients and manage risks appropriately. Candidate must be flexible to shift rotation and will be required to work in other areas within the Canada Operations teams.

This Rotational role will begin within our Reconciliation Team.

Responsibilities

• Prepare and investigate the daily GFX variances and balancing reports

• Handle the daily bank account reconciliation

• Ensure assigned online support cases are completed

• Investigate and resolve outstanding items in a timely manner, adhering to policies and procedures

• Certify accounts on Frontier monthly

• Prepare monthly Revenue Payback and FATCA remittance

• Ensure quality service and effective and efficient operations support for internal business partners and external customers

• Prioritize daily tasks to ensure deadlines and deliverables are met

• Identify and implement process improvements

• Provide support to other departments and traders on reconciliation-related inquiries

• Supports the manager in documentation, implementation and mentoring of new process

• Representing department manager on meetings & projects during absences

• Act as a back up during team member's absence

• Perform audit walkthroughs and gathering of data and/or documents to support audit requests (internal/external)

• Perform other duties as assigned.

Qualifications

• Three to five years of experience within Operations environment with a financial institution

• Post-secondary education or equivalent experience > 5 years

• Experience in bank account reconciliation

• Experience with AS400/Global Bulk system an asset

• Accounting knowledge required

• Solid computer skills including Excel and strong analytical skills

• Ability to work independently with minimal supervision; team player

• Ability to meet established deadlines in a fast paced environment

• Commitment to teamwork

• Demonstrated working knowledge of processes and procedures

• Excellent organizational skills

• Strong attention to detail and accuracy

• Availability to work shifts and statutory holidays if required

Additional Qualifications

• Process/Operational Excellence, Improvement and Execution

• Regulatory Reporting

• Research and Adjustments

• Operational Risk/Business Controls

• Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions.

• Excels in working among divers viewpoints to determine the best path forward.

• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner.

• Commitment to challenging the status quo and promoting positive change.

• Participate in and drive collaborative efforts to advance tools, technology, and way of working to better serve an evolving client base.

• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

Shift:

Hours Per Week:

37.5