Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

Background: The role is for a Production Support senior team member supporting the Market Risk Suite of Applications used in Asia. Market risk team manages a suite of applications that calculate the impact of market movement for assets under management. Person is required to work closely with the local ASIA risk managers, internal business teams, application development team, quality assurance team, and other technology partners (DBAs, SAs, etc.) to provide the production support of market risk applications. Typical activities of the production support and management include but are not limited to: application and batch monitoring and health check to assure system availability and stable performance, production incident management, trouble-shooting application performance issues. In carrying out the production duties, associate need to follow the bank's production processes and guidelines and document technical details both for the benefit of team knowledge sharing and for production audit requirements.

Responsibilities:

• Application Support and Maintenance

• Event Management (Monitoring and Alert life cycle Management)

• Business Continuity Planning and Execution

• Incident Management

• Problem Management

• Known Error Management

• Service Request Management

• Release Management

• Change Management

• Configuration Management

• Relationship/Stakeholders Management

• Business Readiness/Pre Market Checks

• Compliance/Audit/Regulatory

• Knowledge Management

• Business Support Management

• Batch/Feed SLA Management

• Application and Platform Onboarding

• Capacity, Performance and Resiliency Management

• Tools Development & In-house Projects

Required Skills:

• Graduate degree. Preference: Computer Science or Electronics

• 10+ years of relevant technology experience

• Unix & SQL

• Scripting languages such as Unix Shell scripting, Perl scripting etc.,

• Investment banking experience is an added advantage

• Python (added advantage)

• Tableau (added advantage)

• Monitoring Tools: Exposure to Geneos ITRS, Dynatrace, Splunk, Grafana, Kibana, Cribl, IBM AIOps, and Netcool.

Desired Skills:

• Programming experience (in one or more languages)

• Site Reliability & Engineering (SRE) experience

• Exposure to AI and AI‑enabled tools