Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

Ideal candidates are currently serving as an Application Manager, Senior Application Control Specialist, Technology Service Manager, Production Services Manager, Technology Delivery Manager, or similar role within a banking, payments, capital markets, or highly regulated technology environment.

Responsibilities:

• Own the operational health, stability, resilience, governance, and compliance of critical business applications.
• Lead incident, problem, and service management activities to maintain high-quality production services.
• Deliver technology initiatives including regulatory remediation, application modernization, infrastructure transformation, platform upgrades, and operational resilience programs.
• Partner with regulators, governance functions, risk partners, and business stakeholders to drive technology and regulatory commitments.
• Develop technology roadmaps focused on modernization, risk reduction, automation, efficiency, and lifecycle management.
• Manage vendor relationships, governance activities, product lifecycle initiatives, and service performance.
• Lead cross-functional teams and influence stakeholders across technology, risk, compliance, infrastructure, and business organizations.

Required Skills:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline.
• 10+ years of experience supporting mission-critical applications within banking, financial services, payments, capital markets, or other regulated industries.
• Strong experience in Application Management, Production Services, Application Support, or Application Control functions.
• Proven experience delivering technology, infrastructure, regulatory, or transformation initiatives.
• Strong knowledge of technology governance, operational risk, controls, compliance, audit requirements, and vendor management.
• Excellent analytical, problem-solving, communication, and stakeholder management capabilities.

Preferred Skils:

• Experience supporting payments, transaction banking, treasury, clearing, settlement, or commercial banking platforms.
• Prior engagement with Bank Negara Malaysia (BNM) or other financial regulators.
• Experience in operational resilience, cybersecurity, technology risk management, and regional technology environments.

What You'll Bring

A strong sense of ownership, hands-on leadership style, regulatory awareness, risk discipline, and the ability to drive results through influence across a complex matrix organization. The successful candidate will be able to balance business priorities, operational excellence, regulatory obligations, and technology risk while building trusted partnerships across the organization.