Join us as a Senior Decision Analyst in the Customer Remediation Team at Barclays where you'll be primarily responsible for conducting detailed analytical investigations, calculations and producing robust accurate data sets that enable Barclays to remediate customers. You will work closely with project and business stakeholders supporting a broad variety of customer remediation projects across Barclays

To be successful as a Senior Decision Analyst - Customer Remediation, you should have experience with:

• Great experience in analytics or data science, working autonomously with complex problem statements, with a focus on problem-solving and investigative analysis

• Proven ability to identify, analyse, and solve problems using structured analytical methods

• Solid understanding of data quality principles, techniques, and best practices

• Excellent communication and presentation skills, with the ability to convey complex findings clearly

• Ability to challenge, interpret, and “argue with the data,” applying sound analytical methodology

• Skilled at translating business problem statements into clear, actionable analytical approaches

• Proficiency in programming languages in particular Python and SQL

• Actively seeking out new techniques in analytics, ensuring your skills are relevant to best practices and doing this to drive more efficient and effective outcomes

Some other highly valued skills may include:

• Masters or Degree in a quantitative field (such as Statistics, Computer Science, Mathematics, Physics)

• Experience working within agile delivery methodologies

• Financial services industry experience

• Good strategic understanding of analytics and its applications

• Experience mentoring colleagues and supporting their development

• Demonstrated ability to lead projects or analytical workstreams

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role can be based in either London, Northampton or Manchester.

Purpose of the role

To extract meaningful insights from complex data sets, developing robust decision models, and presenting actionable recommendations to stakeholders across the departments.

Accountabilities

• Identification and extraction of relevant data from various internal and external sources.
• Performing sensitivity analysis and scenario planning.
• Monitoring and evaluation of the performance of existing models.
• Development and implementation of data quality control procedures.
• Building and validation of quantitative models to support decision-making across different business areas.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.