Join us as a "Court Orders Team Leader" at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences.

To be successful in this role, you should have below skills:

• Excellent communication skills with experience articulating existing operational issues, their impact and root causes to stakeholders, including senior management Director level. And be able to present well-structured proposals of practical solutions supported by data and business rationale.
• Deep understanding of banking operations including account maintenance/servicing, transaction processing, customer correspondence, compliance checks.
• Experience managing large volumes of banking requests while maintaining service levels.
• Analyse queue trends and volume patterns to anticipate peaks and manage resource deployment. Ability to pivot effectively basis evolving operational priorities or urgent business directives (e.g. High-risk cases, system outages, escalations).
• Advanced excel & PowerPoint skills for data analysis and reporting and for producing clear operational reports and dashboards for decision-making.
• Strong data interpretation and decision-making capability to identify process gaps or bottlenecks.
• Communicate expectations and changes effectively to the analyst team, ensuring understanding and alignment.

Some other highly valued skills may include (Mandatory):

• Continuous monitoring of incoming queue to ensure timely processing and SLA adherence. Proactive allocation of cases as per skillset, workload and priority to maintain efficiency.
• Daily & Weekly Update on performance levels to the VP.
• Address issues arising out of day-to-day working.
• Keep the OM regularly updated of any developments relating to the performance of the team, updates/escalations received and queries from internal/external stakeholders.
• Ensure each analyst in the team is informed on product updates for the process.
• Manage critical escalations by providing precise and timely updates to stakeholders.
• Strong ability to lead, coach, and mentor a team of analysts.
• Performance Management: Set performance expectations, conduct regular performance reviews, and provide actionable feedback.
• Conflict resolution and motivation skills to maintain high team morale and productivity.
• Work with the Operational Manager to plan and provide support and guidance with Disciplinary & Grievances (if any).
• Lead process improvement and operational change initiatives, while ensuring seamless adoption by the team of new technologies & processes.

Desirable skills/Preferred Qualifications (Not mandatory):

• Experience with Automation tools like UI Path, APIs.
• Knowledge of Business Intelligence platforms like Tableau, data management, transformation.
• Experience around designing MI dashboards and insights.
• Commercial judgment and overall understanding of the Financial Services Industry, particularly the business impact of the regulatory environment.

This role is based out of Pune.

Purpose of the role

To manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators.

Accountabilities

• Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices.
• Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations.
• Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs.
• Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality.
• Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement.
• Compliance with all regulatory requirements and internal policies related to customer experience.
• Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas.
• Management of attrition by working closely with HR in implementing retention initiatives for work force.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.