Join us and embark on a transformative journey as a Business Analyst within the Digital Colleague Workplace programme at Barclays. Our vision is clear – to redefine the future of banking by delivering intuitive, intelligent experiences that empower thousands of colleagues every day.

In this role, you’ll work at the forefront of Microsoft 365, Power Platform, and Copilot Studio innovation, helping shape how AI‑driven automation and digital solutions are designed, prioritised, and adopted across the organisation. You’ll act as the critical bridge between business needs and technical delivery, ensuring solutions are aligned to real colleague problems, measurable outcomes, and enterprise governance standards.

You’ll be embedded in a programme operating at genuine enterprise scale, with high visibility and tangible impact. In return, you’ll gain deep exposure to modern AI platforms, complex enterprise environments, and a delivery model that actively invests in best‑practice analysis, continuous improvement, and career growth.

To be successful as a Business Analyst, you should:

• Demonstrate strong experience in business analysis across digital, data, or automation initiatives, ideally within Microsoft Viva, M365, Power Platform, or AI‑enabled solutions.
• Be confident eliciting, analysing, and documenting requirements using a range of techniques (workshops, journey mapping, user stories, process modelling) across technical and non‑technical stakeholders.
• Translate colleague and business needs into clear problem statements, functional requirements, and value hypotheses that inform solution design and prioritisation.
• Work closely with developers, solution architects, and product owners to ensure requirements are feasible, secure, and aligned with enterprise standards and target architectures.
• Support delivery of automation use cases, helping define conversation flows, triggers, data needs, success metrics, and adoption considerations.
• Apply strong analytical thinking to identify opportunities for simplification, automation, and productivity improvement across end‑to‑end colleague processes.
• Help define and track benefits, KPIs, and outcomes, ensuring solutions deliver measurable value to colleagues and the wider organisation.

Other highly valued skills include:

• Familiarity with concepts such as conversational journeys, intent definition, escalation paths, and responsible AI considerations.
• Understanding of enterprise integration landscapes, including systems such as ServiceNow, Workday, or Microsoft Graph, from a requirements and dependency perspective.
• Exposure to governance, risk, compliance, and data protection considerations within large, regulated organisations.
• Strong stakeholder management skills, with the ability to balance competing priorities and align multiple teams around shared outcomes.
• A structured, inquisitive mindset, with the ability to adapt quickly as Copilot and AI capabilities evolve within the Microsoft ecosystem.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills

Location is Canary Wharf, London.

Purpose of the role

To support the organisation, achieve its strategic objectives by the identification of business requirements and solutions that address business problems and opportunities.

Accountabilities

• Identification and analysis of business problems and client requirements that require change within the organisation.
• Development of business requirements that will address business problems and opportunities.
• Collaboration with stakeholders to ensure that proposed solutions meet their needs and expectations.
• Support the creation of business cases that justify investment in proposed solutions.
• Conduct feasibility studies to determine the viability of proposed solutions.
• Support the creation of reports on project progress to ensure proposed solutions are delivered on time and within budget.
• Creation of operational design and process design to ensure that proposed solutions are delivered within the agreed scope.
• Support to change management activities, including development of a traceability matrix to ensure proposed solutions are successfully implemented and embedded in the organisation.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.