Role Summary

• The Product Director – Business Banking Payments is accountable for the end‑to‑end strategy, performance and governance of Business Banking (BB) payment journeys.
• The role owns the payments product strategy for BB, ensures alignment to Group payments capabilities and standards, and drives change through Barclays execution teams.
• The Director is accountable for payment outcomes for customers, colleagues and the bank, achieved through robust service management, regulatory compliance, risk and control frameworks.

Purpose of the Role

• To lead, manage and evolve Business Banking payments across existing and new products, journeys and infrastructure.
• The role sets the strategic vision for BB payments, makes key lifecycle decisions, and acts as the senior BB liaison into Group and cross‑bank payment forums. It ensures BB payments are safe, compliant, scalable, customer‑led and commercially effective, while adopting new payment types and innovations where appropriate.

Key Accountabilities [criterea]

Payments Strategy & Ownership

• Accountable for Business Banking payments, including customer and colleague payment journeys, tooling and infrastructure.
• Define and own the BB payments strategy, aligned to Business Banking objectives and Group payments direction.
• Own the payment product lifecycle across BB, including investment, prioritisation, rationalisation and decommissioning decisions.

Group Alignment & Stakeholder Engagement

• Act as the primary liaison for Business Banking into core payment activities across the Group, including:
  • Retail & Consumer Banking / CAPL
  • Group Payments
  • Corporate & Investment Bank (where relevant)
• Represent BB payments interests in Group payment forums, decision bodies and change programmes.
• Ensure BB requirements are clearly articulated, prioritised and delivered within Group payment roadmaps.

Payment Innovation & New Capabilities

• Assess and shape the use of new payment types and journeys, including emerging models such as:
  • Account‑to‑account innovations
  • Request‑to‑Pay and future overlay services
  • Digital and API‑based payment journeys
  • Crypto and stablecoin use cases, where relevant, safe and compliant
• Evaluate commercial viability, customer value, technical feasibility, regulatory compliance and risk before adoption.
• Act as a thought leader on the future of payments for Business Banking customers.

Core Payment Journeys & Tooling

• Accountable for core BB payment journeys, including (but not limited to):
  • Group Payments
  • Bulk Payments
  • File‑based and automated payment submissions
• Ensure journeys are resilient, scalable, customer‑centric and aligned to Group standards.

Payment Infrastructure, Risk & Controls

• Provide oversight of payment screening and control infrastructure, including:
  • Fraud controls
  • Sanctions screening
  • Pay‑No‑Pay decisioning
  • RTDE and real‑time monitoring capabilities
• Ensure BB payment controls meet regulatory, financial crime and operational risk expectations.
• Escalate and manage material risks, incidents and control gaps appropriately.

Regulatory & Compliance Accountability

• Ensure Business Banking compliance with payments regulation, including (but not limited to):
  • Wire Transfer Regulations (WTR)
  • Sanctions and AML obligations
  • Financial crime and customer protection requirements
• Embed regulatory requirements into BB payment design, processes and controls.
• Engage proactively with Risk, Compliance, Legal and Audit to ensure robust assurance.

Commercial & Performance Management

• Develop commercial and business models underpinned by a strong understanding of the BB and payments P&L.
• Monitor performance through key metrics including:
  • Adoption and usage
  • Payment success and failure rates
  • Customer experience and complaints
  • Operational resilience and cost efficiency
• Use insight and analytics to continuously improve payments performance and outcomes.

Delivery & Change Execution

• Define priorities for delivery and lead execution through Barclays change and technology teams.
• Oversee payment launches, migrations and enhancements with clear rollout, comms and training plans.
• Ensure dependencies across Group platforms and services are actively managed.

Director Expectations

• Provide significant input into Business Banking and Group‑wide payments strategy.
• Lead complex, high‑risk and business‑critical payments initiatives across Barclays.
• Act as a senior payments expert and thought leader, influencing decisions beyond own function.
• Manage and enable resourcing, budgets and policies for the BB payments portfolio.
• Escalate breaches of policy, control or compliance swiftly and appropriately.
• Engage with regulators, industry bodies and external stakeholders on payments matters when required.
• Demonstrate deep understanding of how payments integrate across Business Banking, Barclays UK and the wider Group.
• Negotiate with and influence senior stakeholders internally and externally.
• Act as principal payments contact for BB with other business divisions.
• Serve as a mandated spokesperson for Business Banking payments.

Purpose of the role

To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develops the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls.

Accountabilities

• Development of customer level strategies & solutions that are tailored to customers’ needs.
• Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys.
• Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities.
• Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey.
• Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product.
• Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product / process before launch.
• Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch new products effectively.
• Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals.

Director Expectations

• To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide..
• They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives.
• Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function.
• Escalates breaches of policies / procedure appropriately.
• Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence.
• Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate.
• Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives.
• Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives.
• Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations.
• Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.
• Negotiate with and influence stakeholders at a senior level both internally and externally.
• Act as principal contact point for key clients and counterparts in other functions/ businesses divisions.
• Mandated as a spokesperson for the function and business division.

All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.