Relationship Director | Barclays | Jersey

The Relationship Director (RD) is responsible for delivering sustained commercial performance through the development and management of high-value fiduciary client relationships. This role combines revenue generation, complex client advisory, and disciplined risk management within a highly regulated international environment.

Acting as a trusted advisor to multinational fiduciary clients, the RD will drive growth by deepening existing relationships and originating new business, delivering a full suite of banking, investment, and wealth structuring solutions.

Working collaboratively across jurisdictions and specialist teams, the RD will ensure a holistic, client-centric service model, aligned to client needs, risk appetite, and regulatory frameworks.

The role holder will build and grow long-term fiduciary client relationships, driving revenue and asset growth through proactive engagement and strategic development of their portfolio. They will operate as a trusted advisor to senior client stakeholders, identifying and converting commercial opportunities across banking, investments, FX, and wealth structuring solutions.

Working closely with product specialists and global colleagues, they will deliver integrated, client-centric solutions and ensure a seamless end-to-end client experience. The role will also involve originating new business through referrals and introducer networks, while maintaining a consistent pipeline of opportunities.

The Relationship Director will structure and present credit proposals, including robust risk analysis and mitigation, and will retain ownership of portfolio risk across credit, operational and regulatory dimensions. They will ensure high standards of client service, responsiveness, and execution, while adhering fully to internal policies and regulatory frameworks.

Essential Skill/Qualifications:

• The role holder will have a proven track record of developing and leading high performing teams. Experience of working collaboratively across different business areas and jurisdiction with strong leadership, relationship-building and communication skills.
• Experience in delivering high quality client portfolio management and proficient technical competencies, such as profit orientation and business awareness, with a central focus on client relations orientated in a culturally diverse international market and the ability to exert commercial negotiation and influencing skills. The role holder should also be action-orientated, with a focus on continuous improvement in all areas of work, bringing innovative ideas and creative solutions to the bank.
• The role holder will be able to deliver quality results with a challenging but positive and influential style. A relationship builder, the suitable candidate will have a reputation for integrity, and the ability to evoke rapid trust and openness in clients, colleagues and team members alike.
• Previous experience within financial services is essential. The role holder preferably should have spent a high proportion of their career within financial services, with an advanced understanding of the highly regulated environment within which the bank operates. They should have high-quality knowledge of global economic and political conditions, and the implication these will have upon our clients.
• The role holder will be highly organised with the ability to handle multiple demands and tasks simultaneously and prioritise accordingly.
• The role holder will have excellent interpersonal and influencing skills which are essential to the role, as well as the ability to work as part of a team.

Desirable Skills/Qualifications:

• They will demonstrate a logical and structured approach to achieving desired outcomes along with excellent written and oral communication with ability to communicate across all levels. A relevant degree level education or professional qualification is preferred.

This is based in Jersey.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

Purpose

Deliver exceptional sales and business performance by acquiring, developing and maintaining highly proactive, long term client relationships. Protect Barclays reputation through sound risk decisions by managing client group within their risk profile and appropriate regulatory framework.

Accountabilities

• Manage and grow client relationships and acquire new clients - identifying and managing solutions to meet a wide range of client needs

• Establish a sound understanding of the strategy of the clients in their portfolio through regular proactive contact, responding to client / prospect queries and requests and identifying opportunities that will deliver long term commercial reward

• Manage operational, reputational, financial crime and credit risk for the portfolio to avoid exposing Barclays to undue risk

• Ensure all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards

• Service/group relationships - referrals to group colleagues

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..

• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..

• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..

• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..

• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.

• Manage and mitigate risks through assessment, in support of the control and governance agenda.

• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.

• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.

• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.

• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.

• Adopt and include the outcomes of extensive research in problem solving processes.

• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.