Join us as an “ER Case Management Specialist”, where you will provide specialist advisory support and coaching to People Leaders on a wide range of Employee Relations matters – this includes disciplinary, conduct, capability (including Performance Improvement Plans), sickness absence, grievances including bullying & harassment and sexual harassment (POSH)) and related ER projects while ensuring consistency, risk mitigation, and strong governance across the ER case management framework.

To be successful as an “ER Case Management Specialist”, you should have experience with:

Required Skills:

• Practical HR generalist experience advising Line Managers on complex HR and ER issues in a commercial and pragmatic way.

• Proven experience in ER case management or ER advisory roles within a medium-to-large, complex organisation.

• Strong understanding of Employee Relations issues and associated risks.

• Demonstrated ability to apply ER judgement in ambiguous and high‑impact scenarios.

• Good working knowledge of employment legislation and HR policy application.

• Strong Influencing and stakeholder management capability

• Excellent verbal and written communication skills, with the ability to convey clear advice and recommendations.

• Excellent analytical and data skills, including intermediate use of Excel.

• Ability to communicate clearly to ensure internal customers understand actions, recommendations, and required outcomes.

Additional Skills:

• HR Business Partner or HR Generalist background with hands-on ER case management experience.

• Experience working in global, matrixed, and complex organisations, preferably within financial services.

• Experience analysing and interpreting complex data sets and trends.

• Demonstrated experience interpreting and implementing HR policies consistently.

Basic/ Essential Qualifications:

*Bachelor’s degree.

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role will be based out of Pune or Gurugram.

Purpose of the role

To support the business with the management of employee relations cases, in line with relevant policies, procedures and regulatory requirements. This includes providing professional advice, support and guidance to managers and employees on a range of topics (including Disciplinary, Capability, Grievance and Sickness), and investigating matters where required.

Accountabilities

• Provision of ER advice on a range of topics, including reviewing and drafting of documentation, advising on process as well as potential employment / legal risk. Supporting directly where required, often with senior complex, and regulatory matters.
• Investigations to resolve employee complaints, grievances, and disciplinary matters and guidance on the completion of these, supporting managers and employees as required.
• Employee relations policies and procedures development, implementation, and maintenance, aligning these to all applicable laws, regulations and the overall business strategy.
• Production and deployment of ER training in coordination with our control partners with a focus on prevention.
• Production and delivery of ER metrics, sharing insights with stakeholders on employee relations issues and trends.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.