Managing Director – Wealth Management Tribe Lead (Digital Platform & Experience)

Role Purpose

Barclays Wealth Management is scaling its platform to serve a broader client base, close the advice gap, and deliver a market-leading digital wealth experience across advised and self-directed journeys.

The Wealth Management Tribe Lead (Managing Director) is responsible for end-to-end delivery of the Wealth platform and client journeys, bringing together Product, UI/UX, Customer Experience (CX), Data Science, and Digital Design to deliver intuitive, insight-led outcomes for clients and colleagues at scale.

This role translates business priorities into high-quality platform execution, ensuring that innovation, client experience, and operational integrity are embedded across the Wealth proposition.

Key Accountabilities

1. Wealth Platform & Journey Delivery

• Own the end-to-end delivery of the Wealth platform and core client journeys.

• Translate business priorities into clear product roadmaps and delivery outcomes.

• Ensure delivery of a scalable, stable, and continuously improving platform.

2. Client Experience, UI/UX & Digital Design

• Champion best-in-class UI/UX and CX across all Wealth journeys.

• Embed Digital Design practices into product development from concept to delivery.

• Ensure journeys are intuitive, consistent, and aligned to client needs and behaviours.

3. Data Science & Insight-Led Delivery

• Leverage Data Science and analytics to inform prioritisation and optimisation of journeys.

• Drive insight-led improvements to client experience and platform performance.

• Enable personalisation and data-driven decision making across the platform.

4. Product & Agile Delivery Leadership

• Lead a multi-disciplinary Tribe including Product Owners, UX/UI, Data, and delivery teams.

• Drive clear prioritisation, pace, and accountability across squads.

• Provide transparency on progress, risks, dependencies, and trade-offs.

5. Cross-Functional Execution

• Partner with Technology, Barclays UK, Strategy, Operations, Risk, Distribution, Marketing, and Business leadership to deliver aligned outcomes.

• Ensure a joined-up end-to-end proposition across all client and colleague touchpoints.

• Act as the link between business intent and execution.

6. Risk, Governance & Platform Integrity

• Own operational and regulatory integrity of the Wealth platform.

• Ensure robust controls, governance, and compliance across all journeys.

• Provide clear oversight of delivery health, risks, and client outcomes.

7. Leadership & Culture

• Build and lead a high-performing, cross-functional team.

• Foster a culture of accountability, collaboration, and continuous improvement.

• Develop capability across Product, Design, and Data disciplines.

Experience & Capabilities

• Proven MD-level leadership in digital platform, product, or transformation roles

• Deep experience across Product, UI/UX, CX, Digital Design, and Data-led delivery

• Strong track record of delivering complex, cross-functional change at scale

• Experience operating in regulated environments with strong governance requirements

• Ability to lead senior stakeholders and influence at ExCo level

• Strong focus on client outcomes, platform quality, and delivery excellence

Purpose of the role

To take responsibility for end-to-end local Platform management including – strategy design & execution, scalable and stable platform for client & colleagues, regulatory risk mitigation & management, platform development.

Accountabilities

• Business ownership of system, processes & procedures on the platform and end to end client journey management, oversight, business continuity & service recovery.
• Management, understanding and interpretation of local & group regulatory requirements & standards.
• Driving Platform strategy and change agenda, seeking innovative solutions to differentiate, streamline and de-risk the platform to directly contribute to client experience, Banker efficiency and managing / reducing regulatory risk.
• Using KPIs and data to monitor and measure of the platform effectiveness and change improvements.
• Managing, reporting and representing the platform performance at relevant governance fora.
• External (where required) and internal stakeholder management including regulators, senior leaders, client facing colleagues and infrastructure partners.
• Provision of guidance, coaching and support to improve colleagues' delivery quality.

Managing Director Expectations

• To manage a large, complex or diverse function and take accountability for the strategic direction of the function to significantly strengthen successful and efficient businesses and contribute to the strategic initiatives of the Barclays Group
• Lead and mentor high performing teams and embed a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects, act as a profound technical expert and thought leader, Identifying new and innovative/ground breaking ways of working. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.
• Drive and achieve overall success and / or competitiveness of a business division by influencing senior leaders and committees.
• Strategically assess and manage risks to protect the business division / function and growth.
• Influence company policy and develop functional procedures in conjunction with senior leaders / strategic positions across the business.
• Demonstrate interpretative thinking for innovative solutions in complex situations and conceptual thinking in completely new situations.
• Exercise management authority to make significant / complex business and strategic decisions that impact the Barclays Group, business division or function.
• Negotiate with and influence stakeholders at a senior level both internally and externally and foster growth for Barclays business.
• Mandated as the business division/ functional spokesperson or representative to external bodies and shapes the public image of Barclays.
• Demonstrate exceptional knowledge of how business divisions and functions integrate with the Group to achieve the overall business objectives alongside industry theories and practices within own discipline.
• Maintain broad and comprehensive functional expertise and significant product knowledge.
• Accountable for the control and governance agenda of the business division / function.
• Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays.

All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.